Digital payment frauds in the banking sector have experienced a notable increase in FY23, as per the Reserve Bank of India’s (RBI) FY23 annual report. The data shows nearly double the count of reported digital frauds, reaching 6,659 cases amounting to Rs. 276 crores, compared to 3,596 frauds amounting to Rs. 155 crores in FY22. While the overall value of reported frauds by Indian banks has decreased, using cards and internet-based payment methods in digital scams has significantly risen.

Making a purchase today is simple and hassle-free. You open your eCommerce app, browse for the product you want, add it to the cart, select the delivery address, pay through any of the different options convenient to you, and authorize the transaction – all from one single mobile application. Although this level of streamlined customer […]

In this era of information and digitalization, business objectives and markets are centered around customers. The digital economy has empowered customers with a bottomless pit of information to pick a product that gives them an amazing experience. This shift has inadvertently made quality one of the business tenets. From being considered an afterthought, quality assurance today is an indispensable trait to succeed in this post-consumerization world.

Decoding Potential of Automation: What are the benefits of Intelligent Automation?

Nothing feels better than getting recognized by a client for your work. QualityKiosk Technologies has been recently awarded ‘Partner of the Year – ISG Technology Leadership and Excellence’ at the Globe Business Partners Appreciation 2022.

Online shopping has witnessed tremendous growth over the last decade, and the previous two years of the pandemic have worked as a catalyst for this digitalization phenomenon. Digitalization will continue to play a critical role as the global business ecosystem navigates through this new normal, surging eCommerce investments. In India alone, the eCommerce market is expected to grow to $74.8bn this year, as per GlobalData’s research. With millions of users accessing applications across different channels, website quality and customer experience are placed at the center of an organization’s success. An effective eCommerce Testing approach can achieve it.

Increased financial activity is a byproduct of rapid globalization we saw in past few decades. This led to sharp rise in data volumes and transactions, which are difficult to process and integrate using legacy systems. Hence, the demand for automation solutions has also been on rise in the banking industry. Right automation strategy enables banks to realign resources and help them focus on high-value customer-facing and strategic processes.

Traditionally, banks have operated in closed environments, given the nature of their business and regulatory boundaries. The present digital economic ecosystem, globalization, and changing consumer demands are necessitating banks to be more agile, collaborative, and innovative to remain competitive. The visionary regulators and policymakers across the globe have perceived the need to build a digital ecosystem to encourage innovations and deliver services to customers.

Users want their digital experiences to be fast, reliable, and secure across mobile applications, web pages, and APIs (Application Programming Interfaces). Advanced technologies and easy internet access have made customers dependent on instant services. A few seconds of delay or a hang-up when interacting with web pages or conducting a transaction are unforgivable and result in a bad customer experience. Given the competitive market space, customers don’t find it difficult to move on to your rival if they experience a poor digital service. They don’t expect anything short of an outstanding digital presence with reliable accessibility regardless of time and location.