Digital Quality Engineering: The QualityKiosk Approach

In this era of information and digitalization, business objectives and markets are centered around customers. The digital economy has empowered customers with a bottomless pit of information to pick a product that gives them an amazing experience. This shift has inadvertently made quality one of the business tenets. From being considered an afterthought, quality assurance today is an indispensable trait to succeed in this post-consumerization world.

Challenges Plaguing the eCommerce Industry and How QA Processes Can Help Overcome Them

Online shopping has witnessed tremendous growth over the last decade, and the previous two years of the pandemic have worked as a catalyst for this digitalization phenomenon. Digitalization will continue to play a critical role as the global business ecosystem navigates through this new normal, surging eCommerce investments. In India alone, the eCommerce market is expected to grow to $74.8bn this year, as per GlobalData’s research. With millions of users accessing applications across different channels, website quality and customer experience are placed at the center of an organization’s success. An effective eCommerce Testing approach can achieve it.

How Automation Is Shaping the Future of the US Banking Industry

Increased financial activity is a byproduct of rapid globalization we saw in past few decades. This led to sharp rise in data volumes and transactions, which are difficult to process and integrate using legacy systems. Hence, the demand for automation solutions has also been on rise in the banking industry. Right automation strategy enables banks to realign resources and help them focus on high-value customer-facing and strategic processes.

Is APIfication the Fastest Route to Transformation of Banking Services?

Traditionally, banks have operated in closed environments, given the nature of their business and regulatory boundaries. The present digital economic ecosystem, globalization, and changing consumer demands are necessitating banks to be more agile, collaborative, and innovative to remain competitive. The visionary regulators and policymakers across the globe have perceived the need to build a digital ecosystem to encourage innovations and deliver services to customers.

Criticality of Synthetic Monitoring in the Digital Era

Users want their digital experiences to be fast, reliable, and secure across mobile applications, web pages, and APIs (Application Programming Interfaces). Advanced technologies and easy internet access have made customers dependent on instant services. A few seconds of delay or a hang-up when interacting with web pages or conducting a transaction are unforgivable and result in a bad customer experience. Given the competitive market space, customers don’t find it difficult to move on to your rival if they experience a poor digital service. They don’t expect anything short of an outstanding digital presence with reliable accessibility regardless of time and location.