Loyal customers are the core of every business, so keeping them happy is one of the biggest keys to success.

If your business or Organization is struggling to provide your clients a with high-level of support across multiple platforms, devices, locations, and operating systems, QualityKiosk offers solutions to streamline your Customer Care and service processes.

Synthetic Monitoring is not only about building an awesome digital service but also about ensuring continuous availability with the expected performance in order to create end-user delight! In the digital age, services or products are now offered via websites and mobile applications. Any downtime is directly associated with loss of revenue, customers (losing them to competitors) and a massive dent on the brand’s reputation!

Customer experience is essential to the success of any internet based applications. Customer Experience Management teams should aim at achieving this 24X7 so that Business is always in the know. Constant endeavors should be made to identify issues and resolve problems in the production environment before they disrupt critical services.

Providing a seamless customer experience is no longer an effort that can run in silos. Constant digital disruption requires an agile response from IT, business and third-party solution providers.

This Whitepaper Addresses:

The need for synthetic monitoring solutions as a managed service. It illuminates the gaps faced in customer’s experience, where you stand amongst competitors and much more…

About The Client

The Client is an Indian multinational, public sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra.

About The Client

The Client is a universal bank headquartered in Kuala Lumpur, operating in high growth economies in ASEAN.

Case Study Summary

  • Project Details Client’s end-users were facing issues accessing the USSD and native applications from rural areas. The Client management approached QualityKiosk for a solution that would provide them with real time alerts and notifications on failures.
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