QualityKiosk Technologies Drives 45% AI-Led Lead Conversion for a Premier Hong Kong Insurer

Our client is a leading Hong Kong insurer. The client was facing challenges of generic offers and low lead conversion rates, they sought innovation. They aimed to revolutionize their approach using innovative AI strategies. We started the engagement by: 

  • Understanding customer personas, we crafted a personalized selling strategy to target individual needs 
  • Employing mind map modeling, we fine-tuned segmentation and product parameters, creating a robust test set for tailored offerings 
  • Refining persona-to-product mapping, ensuring adaptability and relevance by integrating ongoing data feedback 
  • Validating and refining our persona-based selling model rigorously ensured sustained success  

Our AI-powered recommendations resulted in an outstanding 45% boost in lead conversion rates. The AI-based engine effectively safeguards against fraud, enhancing overall business security. The solution led to a 35% surge in personalized interactions and customer satisfaction. The personalization also drove higher sales revenue and significantly improved customer retention rates. 

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