Customer Success Stories | Quality Assu rance Solutions

Failure of Payment Gateway Integrated With E-Commerce Websites

About Client

Client is one of India’s banks. The bank provides a range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash management, etc. to large, small and mid-sized corporates and agriculture-based businesses.

Case Study Summary

  • Project Details The Client management approached QualityKiosk for a solution that would provide them with real time alerts and notifications on failures of their payment gateways. These insights would enable the Client to address an incident in real time and delight a frustrated customer.
  • Benefits
    • CXGuardian solution helped the Client reduce dropped payment processes and maximize transactions, identify revenue leakage


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