Customer Success Stories | Quality Assu rance Solutions

CXGuardian – Finding Method in the Madness

About The Client

The Client is a universal bank headquartered in Kuala Lumpur, operating in high growth economies in ASEAN.

Case Study Summary

  • Project Details QualityKiosk’s CXGuardian is synthetic monitoring on steroids.Consultants identified 23 business critical transactions totaling nearly 200 pages for monitoring on the website and mobile app.The monitoring was based out to Kuala Lumpur, Malaysia
  • Benefits
    • Client’s IT team reduce incident MTTR by 40-50% over the first six months
    • Mobile application and website reached stable state in 9 months

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