Loyal customers are the core of every business, so keeping them happy is one of the biggest keys to success.
If your business or Organization is struggling to provide your clients a with high-level of support across multiple platforms, devices, locations, and operating systems, QualityKiosk offers solutions to streamline your Customer Care and service processes.
Customer Experience Monitoring and Management (CXM) services by QualityKiosk helps monitor, analyze, prevent, predict, and report the experience of an end user – your customer – in real time.
Our enterprise, web, and mobile CXM solutions help you quickly identify issues and resolve problems in production environments before they disrupt critical services. Our unique solution identifies the specific user(s) impacted and detects the source of the issue.
Our Analytics Engine “learns” normal and expected behavior. The custom rules engine identifies complex emerging performance issues. This preventive Analytics Engine helps you avoid issues while your processes are in production.
CXGuardianTM is our synthetic monitoring solution. This acts as an early warning and detection system. We continuously monitor your applications and perform actual transactions from an end-user perspective and alert the appropriate team as soon as an issue is identified or when thresholds are violated. The Alerts are escalated to the appropriate team/person via SMS, e-mail, and phone calls, where our technical consultants go above and beyond in assisting the client to troubleshoot and rectify the violation.
QualityKiosk’s solutions help you manage the performance and availability of your applications. Quickly identify bottlenecks and troubleshoot the root cause of your application performance issues before they become problematic.
APM allows you to monitor, analyze, and report on transactions throughout your IT environment whether physical, virtual, mobile or in the cloud. This empowers you to quickly identify issues and resolve problems before they disrupt any of your mission-critical services. Built-in analytics “learn” normal behavior and automatically identify complex emerging performance issues, so you can avoid potential problems.
Contact Us Today to learn more about how Customer Service Monitoring can help your business grow and thrive!CXGuardian