Service:  Synthetic Monitoring  
Industry:  Banking

A Leading Private Bank Deploys QualityKiosk’s Synthetic Monitoring To Rank In The Top 3 Banks Of India

Share this

Overview

This leading Indian Private Bank was facing challenges of chronicle IT outages coupled with frequently changing IT stakeholders. Here’s how QualityKiosk deployed Synthetic Monitoring to counter the challenges:

Our Successful Outcomes

Consistent uptime of 99.9%

Customer experience index of 85% & above

Mean time to repair 15 mins

Ranking among the top 3 Banks in India in terms of uptime & response time

Play Store Rating improved from 3.1 to 3.9

App Store rating from 2.9 to 3.6

Challenges

IndusInd Bank_challenges capsules

Frequent Changing It Stakeholders

high attrition in the support teams & application owners

Low Visibility To Production Outages

Depended on the Business team/ Call Center

Lack Of Accountability

within the support teams

Inability To Analyse RCA

Lot of time spent on capturing the RCA for production Outage

Our Key Strategies

Integration Of Services

Synthetic monitoring with Client APM tool

Setting Up A L1 Governance Team

for capturing RCA

Creating Transparent Communication

within the Bank

Creating Knowledge Repository

to drive governance

Frequent Reporting

Daily RCA reports, Weekly Hotspot report, Monthly health cummary deck

Integration Of Voice Of Customer

with Synthetic monitoring & APM RCA

Ready To Get Started?

We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.