Service:  Robotic Process Automation
Industry:  Insurance

A Leading Life Insurance Company Improves Productivity By 50% Through Robotic Process Automation

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Overview

One of the leading life insurance companies in India approached QualityKiosk to enhance their user experience and streamline business processes. Our Robotic Process Automation solution addressed the slew of challenges while helping them improve the productivity by 50%. Here’s how QualityKiosk added a business value as an implementation partner.

Our Successful Outcomes

50% Productivity Improvement

Increased Business Continuity up to 24 hours

Increased focus on business outcomes with 100% efficiency

Reduction in AHT by 80%

Challenges

Erroneous Manual Processes

Manual Processes were repetitive and erroneous

Duplicate Tasks

Maintenance requirements had duplicated efforts

Employee Efficiency

Repetitive tasks reduced employee productivity

 

Meddlesome Compliances

Necessary adherence to SLAs

Our Key Strategies

Process Mining By BA COE

Fast tracked the identification of right processes for RPA

Deployment Of Bot Factory

Created a ready repository of Bot data

Ensured Development PDD/ SDD Adherence

Exhaustive list of Test Use Cases

Backup Of All Process

Related docs on shared drive

High Quality Governance

Daily and Weekly Status Report

Right Shifting Of Bas To Techno Function

Enabling BAs to learn programming concepts

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