This Philippino Telecom player was caught up with managing thousands of systems and servers across a multitude of hybrid environments, making it hard to spot issues that could impact customers. Here’s how QualityKiosk deployed a Data Centre Level Unified Dashboard to help the cause and received distinguished appreciation from the client on it:
9+ tools to monitor the telecom landscape
Difficulties in identifying the impact and take corrective actions
Difficulties in effectively mapping the KPIs to critical service areas
This affected the MTTR drastically
Low operational excellence due to distributed infra
Lack of proactive resolution
Consolidation of tool metrics in single platform for splunk
Used splunk to get logs from IT landscape
Implemented UJM to maximise visibility & faster RCA
Implemented to ensure real time availability of key metrics
Reduced blindspots by leveraging multiple monitoring tools
Established distributed search, alerting, and event correlation
Reduced 20 monitoring screens to one
80% less time to detect incidents
50% faster system health reporting
40% fewer system-monitoring resources needed
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