Leading Telecom Player In Philippines Transforms Multiple Source Of Information Into 24/7 Single-Pane-Of-Glass Visibility By Unified Monitoring
By Pooja razdan 
Solution: Monitoring
Industry: Telecom
Leading Telecom Player In Philippines Transforms Multiple Source Of Information Into 24/7 Single-pane-of-glass Visibility By Unified Monitoring
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Overview
This Philippino Telecom player was caught up with managing thousands of systems and servers across a multitude of hybrid environments, making it hard to spot issues that could impact customers. Here’s how QualityKiosk deployed a Data Centre Level Unified Dashboard to help the cause and received distinguished appreciation from the client on it:
Challenges
Siloed Monitoring
9+ tools to monitor the telecom landscape
No Visibility On Incidents
Difficulties in identifying the impact and take corrective actions
Restricted Ability
Difficulties in effectively mapping the KPIs to critical service areas
No Proactive Service Management
This affected the MTTR drastically
Distributed Infrastructure
Low operational excellence due to distributed infra
No Real-time Data And Insights
Lack of proactive resolution
Our Key Strategies
Building Collectors
Consolidation of tool metrics in single platform for splunk
Logs Consolidation
Used splunk to get logs from IT landscape
User Journey Monitoring
Implemented UJM to maximise visibility & faster RCA
Source Pipeline Optimization
Implemented to ensure real time availability of key metrics
Single View Across Organization
Reduced blindspots by leveraging multiple monitoring tools
Proactive Monitoring
Established distributed search, alerting, and event correlation
Successful Outcomes
Reduced 20 monitoring screens to one
80% less time to detect incidents
50% faster system health reporting
40% fewer system-monitoring resources needed
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