One of the premier AMCs in India was unable to find the root cause of its falling customer retention ratio. Here’s how QualityKiosk’s Synthetic Monitoring came to thier rescue:
The corporate website used to be down for unknown reasons
Few of their URLs weren’t accessible in lower browser version
URLs/Journeys would break post a patch release
Many end users would leave due to broken journeys
Latency detection in the penultimate hop before the connection reached the AMC’s firewall.
Recommendations were provided by client & network side analysis
Engaging in production regression prior to full fledged release
Proactive reporting of anomalies in the retention journey
Consistent uptime of above 99.95% in retention journey
No issues in production since past 6 months
Compatibility achieved with all versions of browsers commonly used
Proactive information on the status of all journeys & URLs post patch movement
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.