Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026
Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026
Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026
Case Studies
- Financial Services
Leading Asset Management Company Increases Its Customer Retention Ratio By Deploying QualityKiosk’s Synthetic Monitoring
Industry & Segment
Banking & Financial Services
Objective
To improve customer retention and ensure seamless digital experiences through proactive synthetic monitoring, enabling higher website availability, faster issue detection, improved browser compatibility, and uninterrupted customer journeys.
Overview
One of the premier AMCs in India was unable to find the root cause of its falling customer retention ratio. Here’s how QualityKiosk’s Synthetic Monitoring came to thier rescue:
Challenges
Boost customer retention with proactive monitoring today.
Our Key Strategies
Latency Detection On Penultimate Hop
Latency detection in the penultimate hop before the connection reached the AMC’s firewall.
Browser And Version Specific Monitoring
Recommendations were provided by client & network side analysis
Production Regression Post Deployment
Engaging in production regression prior to full fledged release
Retention Journey Traction
Proactive reporting of anomalies in the retention journey
Successful Outcomes
Consistent uptime of above 99.95% in retention journey
No issues in production since past 6 month
Compatibility achieved with all versions of browsers commonly used
Proactive information on the status of all journeys & URLs post patch movement
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