One of the premier AMCs in India was unable to find the root cause of its falling customer retention ratio. Here’s how QualityKiosk’s Synthetic Monitoring came to thier rescue:
Consistent uptime of above 99.95% in retention journey
No issues in production since past 6 months
Compatibility achieved with all versions of browsers commonly used
Proactive information on the status of all journeys & URLs post patch movement
The corporate website used to be down for unknown reasons
Few of their URLs weren’t accessible in lower browser version
URLs/Journeys would break post a patch release
Many end users would leave due to broken journeys
Latency detection in the penultimate hop before the connection reached the AMC’s firewall.
Recommendations were provided by client & network side analysis
Engaging in production regression prior to full fledged release
Proactive reporting of anomalies in the retention journey
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.