Case Studies

AI-Powered Risk-Based Testing: QualityKiosk Helps a Leading APAC Insurance Company Accelerate the Testing Lifecycle and Elevate Quality

Industry & Segment

Insurance

Objective

To proactively identify and predict defect-prone modules using AI-driven analytics, enabling faster testing cycles, reduced defect rates, and improved overall software quality for the insurance platform.

Platforms

qRace

Overview

This is the success story of QualityKiosk Technlogies which helped a large insurance company in APAC reduce their testing lifecycle by 60%. The cornerstone of our software testing efficiency lies in our AI-based defect prediction model. This sophisticated AI-powered predictor meticulously analyzes past project data during its training phase. It skillfully pinpoints error-prone modules and hotspots, allowing us to anticipate a remarkable 70% of defects even before a project begins. Our success story stands as a testament to the transformative power of this model. By seamlessly integrating it into our quality assurance (QA) process, we proactively identify potential defects and high-risk areas in upcoming projects. This proactive approach not only significantly reduces costs but also elevates the overall quality of our projects. The model accumulates valuable learning data, making our expertise transferable across multiple clients in the industry. It’s not just a tool; it’s a strategic asset that ensures our clients receive top-notch quality and efficiency in every project we undertake.

Business Challenges

High Volume of Defects Across Complex Systems

The insurance firm faced challenges in managing a large volume of defects due to complex and interconnected applications. This complexity made it difficult to track, analyze, and resolve issues efficiently, leading to delays in release cycles.

Inefficient Test Prioritization

Testing efforts were not optimally aligned with risk areas, resulting in unnecessary focus on low-impact modules while critical defect-prone areas were sometimes overlooked. This led to inefficient use of testing resources and extended testing timelines.

Defect Leakage into Production

A significant challenge was the occurrence of defects escaping into the production environment. This impacted application stability, led to increased rework, and affected the overall user experience for customers.

Limited Predictive Insights

The absence of predictive analytics made it difficult to anticipate defect-prone areas in advance. Without data-driven insights, the team relied heavily on manual analysis, which reduced accuracy and slowed down the defect detection process.

Accelerate your testing lifecycle with AI-powered risk-based testing.

Our Key Strategies

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Our approach relies on an advanced AI learning-based defect predictor. This machine learning marvel undergoes a meticulous training phase, absorbing insights from the data of previous projects. During the testing phase, it accurately anticipates potential defect-free and defective modules within the new project. This predictive power ensures a proactive stance in addressing issues before they arise.

We’ve harnessed the potential of AI-based data analytics to revolutionize risk-based testing. By employing sophisticated algorithms, we identify and thoroughly examine the most critical areas, creating a comprehensive heat map of business and application hotspots. This strategic insight guides our testing efforts, ensuring a laser-focused approach to quality assurance. This early detection empowers us to proactively mitigate risks, ensuring a robust and flawless project execution.

Lessons Learned

Our experience and research have shown that defect predictors are invaluable tools during new project implementations. They not only save time and money but also accelerate the achievement of business goals, surpassing competitors in terms of efficiency and effectiveness. The model has been in use at the company for twelve months now, and the prediction results given above were so satisfactory that the quality assurance team at the client decided to integrate the model into their configuration management system. They planned to use the prediction model before the testing phase so that the defect-prone files would be investigated by the developer before transferring the project to the test team.

We suggest that such predictors should be used before the testing phase to guide the testers through defect-prone modules in the software system. QA teams can continuously refine their methods. This iterative improvement process aligns with Lean QA principles, where the focus is on eliminating waste and optimizing efficiency in the QA process.

Maintenance

Similar to many AI-based models, our model also requires calibration. The company decided to train the model with new data regular interval and make predictions on new releases. Since the model has been successfully integrated with the company’s software system, the quality assurance team is
selected to form a new training set every month and update the model with new parameters. The company also motivates the teams to make such tools part of their routine during the development and testing stages. This way, it will be easier to apply the model in collaboration with the development and test teams to analyze the code quality and predict the critical parts of the software

Technical Results

60% Reduction in Testing Lifecycle

Accelerated overall testing cycles through AI-driven defect prediction and smarter test prioritization.

70% Defect Prediction Accuracy

Successfully anticipated a majority of defects early in the lifecycle, enabling proactive resolution.

Significant Time Savings

Reduced defect resolution timelines drastically, improving delivery speed and efficiency.

Improved Quality & Reduced Costs

Early risk identification helped lower rework efforts, optimize resources, and enhance software

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