A Popular Loyalty And Rewards Management Company Deploy Synthetic Monitoring To Lodge A Consistent 99.5% Above Uptime
By Pooja razdan 
Service: Synthetic Monitoring
Service: Travel and Leisure
A Popular Loyalty And Rewards Management Company Deploy Synthetic Monitoring To Lodge A Consistent 99.5% Above Uptime
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Overview
Word of mouth is what keeps the business up and running for new age companies. Here’s how this QualityKiosk client used Synthetic monitoring to get high uptime, good after sales service, IT driven actionable RCA
Challenges
LACK OF VISIBILITY
of production uptime
NO SUCCESS WITH OTHER TOOLS
None of the multiple OEMs were serving the purpose
NOT THE CORE COMPETENCY
No dedicated IT department for troubleshooting
LACK OF MANAGED SERVICE
Our Key Strategies
UNIFIED MONITORING
of the Web, IOS & Android for better RCA
ITIL PROCESS BASED ALERTING SYSTEM
to ensure accountability
A COMPLETE MANAGED SERVICE
to ensure Quick onboarding, and Faster Change Request
DEDICATED CUSTOMER SUCCESS MANAGER
to drive governance
Successful Outcomes
Many new app features released with minimal production outages
Zero bugs in releases
Well defined escalation matrix
Consistent uptime of above 99.5%
User Experience Index of above 85%
App Store rating of 3.8 & Play store rating of 4.4
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