Service:   Synthetic Monitoring
Service:   Travel and Leisure

A Popular Loyalty And Rewards Management Company Deploy Synthetic Monitoring To Lodge A Consistent 99.5% Above Uptime

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Overview

Word of mouth is what keeps the business up and running for new age companies. Here’s how this QualityKiosk client used Synthetic monitoring to get high uptime, good after sales service, IT driven actionable RCA

Our Successful Outcomes

Many new app features released with minimal production outages

Zero bugs in releases

Well defined escalation matrix

Consistent uptime of above 99.5%

User Experience Index of above 85%

App Store rating of 3.8 & Play store rating of 4.4

CHALLENGES

LACK OF VISIBILITY

of production uptime

NO SUCCESS WITH OTHER TOOLS

None of the multiple OEMs were serving the purpose

NOT THE CORE COMPETENCY

No dedicated IT department for troubleshooting

LACK OF MANAGED SERVICE

No one was responsible for RCA of outages

Our Key Strategies

UNIFIED MONITORING

of the Web, IOS & Android for better RCA

ITIL PROCESS BASED ALERTING SYSTEM

to ensure accountability

A COMPLETE MANAGED SERVICE

to ensure Quick onboarding, and Faster Change Request

DEDICATED CUSTOMER SUCCESS MANAGER

to drive governance

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