Service:   RPA
Service:   Banks

Learn How A Leading Private Sector Bank Implemented Qualitykiosk’s Rpa Solutions To Reduce Loan Disbursal Times By 73%

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Overview

One of India’s largest private sector banks was struggling to process and disburse loans across its lending value chain due to dependence on a manual repetitive but critical process and approached QualityKiosk for a solution. QualityKiosk’s Robotic Process Automation (RPA) solutions enabled the bank to automate the process and accelerate loan processing and disbursal.

Our Successful Outcomes

73% reduction in loan processing and disbursal times

100% accuracy of automation solutions

80% reduction in working hours spent on loan processing and disbursal

Significant reduction in turnaround time for loan disbursals per customer

CHALLENGES

MANUAL CPID CREATION

Although a critical step in loan processing and disbursal, the process of CPID creation was repetitive and resulted in a significant increase in turnaround time for loan processing and disbursal.

REDUCED CREDIT MANAGER BANDWIDTH

The manual task of CPID creation was eating into credit managers’ productive time and choking their bandwidth.

 

Our Key Strategies

RPA FOR AUTOMATED CPID CREATION

QualityKiosk implemented its intelligent RPA solution to automate CPID creation and accelerate loan processing and disbursal times

CENTRALIZED CPID MANAGEMENT

The automated CPID creation process was integrated with core banking and other critical systems to provide for faster loan processing and disbursals

AUTOMATED COMMUNICATIONS

API automation was implemented across the lending value chain to collate and consolidate data and automate loan status communications via email

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