Case Studies

A Leading Financial Services Firm Achieves Regulatory Compliance with QualityKiosk’s Governance and Quality Control Measures

Industry & Segment

Banking & Financial Services

Objective

To enable regulatory compliance for a financial services firm by implementing strong governance and quality control measures that reduce risk, ensure transparency, and maintain audit readiness.

Platforms

qRace

Client Overview

A prominent technology-based financial services firm in India. The client serves a diverse customer base including retail investors, HNIs, corporates, and government entities with a comprehensive range of financial products and services. This success story showcases how strategic governance, process optimization, and quality control measures drove operational eciency, regulatory compliance, and customer satisfaction.

Business Challenges

Need for processes

The lack of structured processes and Standard Operating Procedures (SOPs) hindered efficient testing and release management.

Undocumented historical data

Insufficient historical data for issue tracking and testing posed challenges in identifying and resolving issues.

Inadequate quality control measures

The absence of robust quality control measures impacted product quality and customer satisfaction.

Undefined KPIs

Undefined Key Performance Indicators (KPIs) made evaluating and improving performance challenging.

QualityKiosk Helps a Leading Financial Services Firm Achieve SEBI Compliance & Reduce Production Defects by 50%

QualityKiosk’s Approach

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• Established Governance & SOPs: Introduced governance measures and SOPs to streamline operations and ensure consistency.

• Introduced AI Tools: Enforced usage of AI tools to track and maintain requirements and defects.

• Standardization & Metrics: Implemented standard templates and governance metrics to enhance operational efficiency and performance tracking.

• Quality Gates Implementation: Introduced Quality gates to manage build quality, ensure timely deliveries, and maintain high standards of product releases.

Value Delivered

50%

Reduction in production defects

Quality control measures and quality gates reduced production defects per release by half, improving overall product stability and reliability.

60 Days to 7 Days

Release cycles are reduced

Standardized processes, AI‑driven tracking, and governance controls significantly accelerated release timelines and improved delivery agility.

Successful

SEBI compliance

Governance frameworks, SOPs, and audit‑ready quality controls enabled successful compliance with SEBI regulatory requirements.

Improved

Operational visibility and control

Defined KPIs, standardized templates, and AI‑based tracking improved traceability across requirements, defects, and releases.

Business Benefits

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 Reduced Release Time

From an average of 60 days to 7 days per release, enabling faster time-to-market and agility in responding to market demands

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SEBI Compliance

Achieved compliance with SEBI requirements through successful audits, ensuring regulatory adherence and industry standards.

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Decrease in Production Defects

Experienced a 50% decrease in production defects per release, enhancing product quality and customer satisfaction.

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