An Exclusive Fireside chat on

Quality Engineering for Enhanced Customer Experience

Join us for an exclusive webinar with the QE experts and discover how Quality Engineering can elevate your CX through use cases, measurable KPIs, and discussions.

Meet our experts

Join us for a thought-provoking discussion on

How to leverage Quality Engineering to exceed customer expectations.

Silvia Prickel
Private Directors Association Board Vice Chair and Retired United Airlines Technology Executive
Silvia Prickel is an accomplished business leader with extensive experience in QE across multiple industries. She served as MD of Technology and Cyber Security for United Airlines, leading several technological and digital innovations and integrating security best practices into application development and engineering.
Vivek Porwal
Senior Vice President, Consulting and Banking Practice Head,
QualityKiosk Technologies
Vivek has two decades of experience in the BFSI segment in Consulting, Quality Assurance, and Auditing. He is responsible for Digital Transformation Consulting, especially for Digital Lending, Open Banking, Omnichannel, and super-app engagements at QK.
Praveen Puram
VP, Cloud & Digital Quality Assurance
QualityKiosk Technologies
Praveen is a technically competent and industry savvy IT professional with more than 21+ years of experience. He is a dynamic industry and consulting practice leader with in-depth, hands-on experience in building QA/QE teams, strategy, planning, managing, designing, implementing Quality Engineering engagements.

About the webinar

The Power of Quality Engineering in Delivering a Superior CX

In today’s highly competitive market, customer satisfaction has become a key differentiator for businesses. Quality Engineering can play a vital role in improving customer experience by ensuring that products and services meet the highest quality standards.



of customers have bailed on a transaction because of a poor service experience


of customers are willing to pay more for a better customer experience


increase in the profits seen by companies that prioritize customer experience


reduction in customer loyalty seen as a result of a single bad experience

Why Attend this Webinar

Join the conversation to learn

  • How do you measure the effectiveness of digital software quality engineering
  • How to ensure that quality engineering is integrated throughout the software development life cycle
  • Best practices for implementing quality engineering in your organization
  • Real-life examples of companies that have successfully used quality engineering to enhance customer experience


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of this Fireside Chat

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  • The benefits of Quality Engineering for your business
  • How to improve customer experience with
  • Insider tips from industry experts on Quality Engineering best practices

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