One of India’s largest commodity derivatives exchanges, the client operates in a mission-critical trading environment where milliseconds can impact millions. With 10 million daily transactions and under constant regulatory scrutiny, the exchange needed continuous uptime, rapid responsiveness, and bulletproof governance.
Fragmented IT tools, legacy constraints, and growing performance risks had created visibility gaps and operational inefficiencies. QualityKiosk was engaged to modernize and unify the exchange’s IT operations monitoring—building a resilient, future-ready observability architecture.
Tool Overload
8 disconnected monitoring tools with no central oversight: SMAX, UCMDB, OBM, OO, SiteScope, NNMi, Network Automation, APM/BPM
No Unified Dashboard
Manual tool-switching with limited real-time visibility
Reactive Monitoring
Delayed incident detection, SLA breaches, and missed alerts
Unstructured Change Management
Frequent disruptions during trading hours
Lack of Stabilization & UAT
No structured testing before production rollout
Dynamic Operational Demands
No agility in handling evolving business priorities
These gaps posed direct threats to business continuity, compliance, and user trust, especially during peak market activity.
QualityKiosk led the end-to-end deployment of the OpenText ITOM Suite, transforming the client’s IT operations from siloed and reactive to unified, automated, and predictive.
Gap Analysis & HA/DR Remediation
Rectified high-availability and disaster recovery flaws from prior vendor real-time visibility
Unified ITOM Deployment
Integrated SMAX, OpsBridge (OBM), NNMi, SiteScope, UCMDB, and Network Automation
100% Agentless Monitoring
Reduced deployment complexity and operational overhead
AI-Enabled Ticketing
SMAX automation for intelligent routing and codeless workflow management
Phased rollout ensured seamless adoption and high ROI
Audit & Remediation
Closed critical gaps from failed legacy implementation
Infrastructure Stabilization
Secured high availability / disaster recovery (HA/DR) frameworks for reliability
Rolled out all OpenText modules across the enterprise
Unified Dashboard
Delivered single-pane-of-glass observability
Compliance Reporting
Built custom audit-ready reports
Continuous UAT & Stabilization
Ensured production resilience
Ongoing Support
Enabled scalable, future-proof operations
Real-Time Dashboards
Unified view across infra, app, and network layers
Predictive Insights
AI-driven analytics via OpsBridge and NNMi
Audit-Ready Reports
Customized outputs for compliance teams
ITIL-Compliant Workflows
Standardized incident, change, and problem management
Tool Consolidation + Process Automation = Tangible Results
60% Faster MTTR
through centralized, AI-driven workflows
40% Quicker Incident Resolution
with intelligent routing and automation
99% SLA Compliance
during trading hours
100% Agentless Monitoring
across infra with reduced ops burden
Zero Downtime
during implementation and post-deployment
Audit Readiness
with tamper-proof change logs and compliance reporting
High availability even during peak loads
Actionable insights for IT and business leaders
Seamless audit support and compliance readiness
Modular ITOM foundation for evolving needs
Through a unified observability strategy, AI-led automation, and rigorous governance, QualityKiosk empowered the commodity exchange to reclaim full control of its IT operations, turning complexity into clarity and risk into resilience.
