Transforming Quality Assurance: A Leading Insurer Achieves a 90% Reduction in Renewal Case Processing Time
By Pooja razdan 
Case Studies
- Insurance
Transforming Quality Assurance: A Leading Insurer Achieves a 90% Reduction in Renewal Case Processing Time
Industry & Segment
Objective
To modernize the insurer’s quality assurance process by reducing renewal case processing time, improving accuracy, and enhancing operational efficiency through automation and streamlined workflows.
Overview
One of India’s largest general insurers faced significant challenges in expanding its testing scope due to a reliance on manual testing processes. This manual approach limited their ability to efficiently manage an increasing volume of transactions, particularly in a competitive digital landscape where timely application releases are crucial. The insurer needed to enhance its testing capabilities without disproportionately increasing resource allocation, which could jeopardize release timelines and overall operational efficiency.
Challenges
Limited testing scope
The reliance on manual testing restricted the ability to cover all necessary scenarios, leading to gaps in quality assuranceResource constraints
The increasing demand for testing would require significantly more human resources, which was not feasible within existing budgetary constraintsCompetitive pressure
The digital insurance landscape demanded rapid release cycles, making it essential for the insurer to enhance its testing speed and coverageProduction defects
Late identification of issues during production cycles resulted in customer dissatisfaction and potential revenue loss due to application errorsExplore how a leading insurer achieved a 90% reduction in renewal processing time.
Strategy and Solutions Employed
To address these challenges, the insurer implemented a comprehensive automation strategy aimed at enhancing testing efficiency and coverage. The following solutions were employed:
- Automated Regression Suite: The regression suite for Motor and Health insurance products was updated and automated, allowing
for efficient management of release cycles while ensuring quality assurance. - Comprehensive Automation: Provided a single query interface to manage observability data across multiple environments.
- Unified Testing Framework: A single framework was developed for web, API, and mobile automation, streamlining maintenance e orts and reducing complexity across di erent platforms.
- Scriptless Automation: For website and mobile app revamp journey for quick turnaround time. Scriptless Automation was done.
Testing Tools
- Website and Mobile Automation: UiPath was employed for automating Website and mobile applications.
- API Automation: Rest Assured facilitated efficient API testing.
- Test Management: JIRA was implemented for streamlined test management and tracking.
Results Achieved
Zero showstopper defects
Post-automation, the organization achieved a defect-free production environment, ensuring high-quality releases.
4X speed up in web automation execution
The time required for web automation tasks was reduced by four times, allowing for quicker turnaround on testing cycles.
40X faster API automation execution
API testing efficiency improved dramatically, with execution speeds increasing by forty times compared to previous manual processes
Scriptless website automation
The use of scriptless automation enabled rapid deployment of website with minimal coding e orts required from the development team.
Increased transaction verification capacity
Automated processes allowed real-time validation of up to 25,000 renewal cases per day, a substantial increase from the previous capacity of only 2,000–3,000 cases per day. This process involved enhancing speed and accuracy in the API call chain and significantly reducing the time required for the data retrieval for renewal processing
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