The Largest Mobile Network Operator In Philippines Deploys Advance APM & Analytics To Increase Error Resolution Rate By 96%
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Overview
The leading telecom operator in the Philippines wanted to have a unified view of its new digital project to reduce MTTI and MTTR to the lowest. QualityKiosk deployed Advance APM & Analytics to help with the same. Here’s how ↓
Challenges
Unavailability Of E2E Monitoring Dashboards
For ISG and NTG
Long Investigation Timelines
High MTTI and MTTR due to lack of unified view
Siloed Monitoring
Multiple tools to monitor multiple nodes
Lack Of Real-time Monitoring
Revenues, Channels, Journeys
Our Key Strategies
User Journey Mapping
in APM tool
Integration Of Multiple Tools
with Splunk
Contextual Data Stitching
in Splunk for business services
Unified Dashboards For Eliminating SILOS Preventive Alerting
Created the centralized repository for all the monitoring parameters
Successful Outcomes
96% Faster Detection Of Issues
Accelerated The Investigation Of Incidents By 56%
30% More Coverage In Visibility
Visibility Into Service Wise Revenues And Volumes
Ready To Get Started?
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.