The client, a leader in banking & financial services in the UAE, has a four-year IT modernization program that aims to elevate its digital-first user experiences as a benchmark in its market. QualityKiosk (QK) worked with the bank to transform its testing capabilities, enabling the client to rapidly release best-in-class products and features to deepen its competitive advantage.
Digital
modernization
projects delivered
Reduction in
regression testing
times
Reduction in
Quality Engineering
costs
Zero
One of the top 10 largest banks in the UAE, the client is a modern and progressive banking institution offering a full range of innovative retail and commercial banking services. Over the years, the bank has been steadily investing in enhancing its digital products and services and is recognized as a leader in user-centric digital banking in the region.
As an ambitious leader in financial services, the bank wanted to expand its digital strategy to deliver increasingly superior digital-first user experiences. To do this, it created a four-year digital modernization blueprint that included upgrading technology, driving channel transformations, conducting cloud migrations, and developing CI/CD and CT integrations. These initiatives were designed to improve the bank’s ability to scale digital innovation that would help build a deeper competitive advantage through the rapid release of new products and features that:
Enhanced revenue and profitability by improving product adoption and customer recommendations
The bank’s four-year time frame for the transformation was bold but achievable if it focused on modernizing its existing project-specific quality engineering framework. By bringing a laser focus to quality, the banking leader could:
Accelerate
time to market
Improve cost
efficiencies
Improve ROI for
investments made
in innovation
The bank didn’t have to look far for a technology partner to identify areas of innovation and improvement. QualityKiosk Technologies (QK) had the right domain experience and was ready with the pre- and post-production insights required to support the bank in powering the digtial modernization to accelerated completion. QK joined forces with the bank to identify the required improvements. The assessment showed the need for a Testing Center of Excellence (TCoE) that would become the foundation for advancing the bank’s digital-first banking ambitions. QK helped the bank streamline its enterprise-wide quality engineering with a tailored TCoE that centralized enterprise-wide testing for enhanced operational efficiencies, improved productivity, and faster time to market. The resulting TCoE built delivered:
A shift left quality engineering strategy, which empowered the bank to detect defects in the early stages of the DevOps lifecycle, eliminate cost and development inefficiencies, & accelerate time to market.
The TCoE empowered the bank to meet its IT modernization goals, completing the targeted number of digital modernization projects that it aimed for. With the TCoE, the bank has enhanced its customer experience by several magnitudes, consolidating its lead in the market for the foreseeable future. QK enabled this by delivering
“The TCoE enabled us to streamline digital quality engineering efficiencies significantly, eliminating redundancies and manual processes hindering our productivity. With TCoE powering our digital quality engineering, we are all set to take a giant leap towards unleashing AI-first testing for the next generation of customer-centric banking experiences,”
With digital penetration skyrocketing in the Middle East, the BFSI industry continues to evolve to meet the changing demands of the digital-first customers in the region. The trend has resulted in exponential growth in digital banking services in the region, with a recent report estimating the sector to have grown at 52% between 2021 and 2023.
Our client, one of the top 10 largest banks in the UAE offering a full range of innovative retail and commercial banking services, wanted to capitalize on the exponentially growing sector in the region and proactively stay ahead of the fast-changing banking landscape. To accomplish its goal, the UAE banking giant was undertaking an IT modernization journey to futureproof its digital ecosystem for high-velocity innovation, enhanced reliability, and user-centric experiences.
Combining the trifecta of proprietary processes, expertise, and technology, QualityKiosk analyzed the bank’s requirements and established a Testing Center of Excellence (TCoE) to enable accelerated quality engineering at scale.
Leveraging an AI-first approach, the TCoE helped the banking giant:
Download the complete case study today and access the roadmap to enable AI-powered enterprise-wide testing.
