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Case Studies

QualityKiosk’s AI-Ready TCoE Powers Leading UAE Bank to Complete 35+ Digital Modernization Projects

Industry

Objective

To modernize enterprise‑wide quality engineering by establishing an AI‑ready Testing Center of Excellence (TCoE) that accelerates digital transformation, reduces costs, improves scalability, and enables faster, high‑quality releases across the bank’s digital ecosystem.

Client Overview

One of the top 10 largest banks in the UAE, the client is a modern and progressive banking institution offering a full range of innovative retail and commercial banking services. Over the years, the bank has been steadily investing in enhancing its digital products and services and is recognized as a leader in user-centric digital banking in the region.

Business Challenges

Fragmented, project‑specific quality engineering frameworks limiting scalability

Long time‑to‑market for digital products and features

High regression testing effort and costs

Limited automation penetration and reuse

Dependency on environments affecting integration testing

Lack of centralized visibility, governance, and real‑time reporting

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QualityKiosk’s Solution

QualityKiosk implemented a tailored, AI‑ready Testing Center of Excellence (TCoE) that centralized and standardized quality engineering across the enterprise.

Key solution components included:

Automation‑first enterprise testing framework
Centralized testing and reusable knowledge repositories
Service virtualization to reduce environment dependencies
CI/CT/CD integrations for continuous testing
Real‑time reporting and governance using PowerBI dashboards
Continuous feedback loops leveraging production insights
AI testing accelerators, AI‑driven insights, and AI‑powered process optimization

Laid the groundwork for enterprise-wide AI testing through

Testing accelerators

for intelligent and data-driven creation, maintenance, & execution of tests for extended coverage and faster time to market.

AI-driven insights

for actionable and simplified view of enterprise-wide quality engineering for ecient IT-business collaboration, reduced resolution time, and enhanced customer experience.

AI-powered process optimization

for streamlined enterprise-wide quality engineering processes to enhance eciencies and reduce costs.

Results & Roadmap

35+

Digital modernization projects delivered

300,000

Test executions automated

150,000

Tests centralized under the TCoE

100+

Services virtualized

18,000+

Defects identified and closed

70%

Automation penetration achieved

70%

Reduction in regression testing cycle time

Zero

Critical production defects

Business Metrics

70% faster regression testing, accelerating time‑to‑market

20% reduction in Quality Engineering costs

Improved ROI on digital innovation investments

Enhanced customer experience and digital reliability

Scalable foundation for AI‑driven quality engineering

Sustained competitive advantage through faster, high‑quality releases

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