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QK Helps Healthcare Leader Roll Out Reliable and User-Friendly Chronic Condition Management App

Overview

QK, a global leader in AI-powered reliability and quality engineering, partnered with a leading Indian-based multinational healthcare company to ensure the successful testing of its chronic condition management application. Theapp, designed to help patients manage conditions such as IBS, NAFLD, Migraine, and Psoriasis, underwent rigorous testing to ensure it was user-friendly, accurate, reliable, and compliant with healthcare regulations.
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Digital
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Reduction in
regression testing
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Reduction in
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costs

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Critical
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Client Overview

The client is a leading Indian-based healthcare company with operations spanning 74 countries and a workforce of over 25,000 employees. Specializing in drug research, manu facturing, branded medications, custom healthcare services, patient support, and digital therapeutics, the company is committed to improving patient outcomes through innovative digital solutions.

Business Objectives & Challenges

As part of its digital health initiatives, the company developed a chronic condition management application to help patients track symptoms, adhere to medication schedules, and access educational resources. The goal was to create a patient-centric app that would improve self-management of chronic conditions while ensuring data security and regulatory compliance.

The healthcare giant wanted to proactively fail-proof the application for scalability, performance, and user experience.

Complex Functional Requirements:

The app needed to support symptom tracking, medication adherence, trigger management, and integration with wearable devices, making functional testing critical.

User Experience Optimization:

Many patients with chronic conditions are not highly tech-savvy, so the app needed to be intuitive and easy to navigate for users of all ages

Performance and Compatibility:

The app had to perform seamlessly across different devices (smartphones, tablets) and operating systems (Android, iOS), even under varying conditions such as low-battery or offline use

Data Security and Compliance:

Given the sensitive nature of healthcare data, the app needed to comply with HIPAA and other relevant regulations to ensure patient privacy and data security.

Real-World Usability:

The app had to be tested with real patients to ensure it met their needs and provided tangible benefits in managing their conditions.

Goals

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Accelerate
time to market

Improve cost
efficiencies

Improve ROI for
investments made
in innovation

Access
scalability

The QK Strategy

To address these challenges, QK implemented a comprehensive testing strategy that spanned all quality engineering requirements including functional, usability, performance, compatibility, and security testing. The strategy focused on ensuring the app was reliable, user-friendly, and compliant with healthcare regulations. 

Functional Testing

  • Verified that all core features, such as symptom tracking, medication logging, and trigger management, worked as intended.
  • Tested notifications and reminders to ensure patients received timely alerts for medication schedules, symptom checks, and follow-up visits.
  • Ensured data storage and security complied with HIPAA and other relevant regulations.

Usability Testing

  • Evaluated the appʼs navigation and interface to ensure it was intuitive and easy to use, even for patients with limited technical skills.
  • Assessed the visual design, including legible text, intuitive icons, and a user-friendly layout.
  • Collected feedback from real patients to identify pain points and areas for improvement

Performance Testing

  • Tested the appʼs speed and responsiveness.
    especially when syncing data from wearable devices.
  • Evaluated the appʼs battery consumption to ensure it did not drain device batteries during frequent use

Compatibility Testing

  • Tested the app on a wide range of Android and iOS devices with different screen sizes, resolutions, and operating system versions.
  • Ensured the app functioned seamlessly across smartphones and tablets.

Security Testing

  • Tested login authentication methods, such as two-factor authentication and biometrics (fingerprint, facial recognition).

Execution

The testing process was executed in three phases:
MVP Testing with Target Audience:

The app was released as a Minimum Viable Product (MVP) to a small group of patients representing diverse demographics, including varying ages, condition severity levels, and technical proficiency.
Cross-Functional Collaboration

The QK team collaborated closely with business stakeholders, developers, and QA teams to execute end-to-end real-world workflows. This collaborative effort ensured the application’s technical soundness and alignment with patient needs.
Continuous Monitoring and Improvement

After the MVP phase, the team continuously monitored app performance and incorporated feedback to refine the app before its full release

Our Impact

The comprehensive testing strategy delivered significant improvements in the appʼs functionality, usability, and performance:
This case study highlights how QKʼs comprehensive testing strategy enabled a leading pharmaceutical company to deliver a high-performance chronic condition management application. By ensuring the app was user-friendly, reliable, and compliant with healthcare regulations, we helped the client improve patient outcomes and enhance their digital health offerings. The success of this project underscores the importance of rigorous testing, patient-centric design, and cross-functional collaboration in healthcare app development.

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Leveraging an AI-first approach, the TCoE helped the banking giant:

  • Accelerate completion of 35+ digital modernization projects
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Download the complete case study today and access the roadmap to enable AI-powered enterprise-wide testing. 

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With digital penetration skyrocketing in the Middle East, the BFSI industry continues to evolve to meet the changing demands of the digital-first customers in the region. The trend has resulted in exponential growth in digital banking services in the region, with a recent report estimating the sector to have grown at 52% between 2021 and 2023.

Our client, one of the top 10 largest banks in the UAE offering a full range of innovative retail and commercial banking services, wanted to capitalize on the exponentially growing sector in the region and proactively stay ahead of the fast-changing banking landscape. To accomplish its goal, the UAE banking giant was undertaking an IT modernization journey to futureproof its digital ecosystem for high-velocity innovation, enhanced reliability, and user-centric experiences.

Combining the trifecta of proprietary processes, expertise, and technology, QualityKiosk analyzed the bank’s requirements and established a Testing Center of Excellence (TCoE) to enable accelerated quality engineering at scale.

Leveraging an AI-first approach, the TCoE helped the banking giant:

  • Accelerate completion of 35+ digital modernization projects
  • Develop an AI-ready enterprise-wide testing framework  
  • Reduce testing regression times by 70%  
  • Enhance automation penetration by 70%
  • Reduce quality engineering costs by 20%

Download the complete case study today and access the roadmap to enable AI-powered enterprise-wide testing. 

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