A leading Indian private bank was finding it challenging to address and resolve burgeoning customer queries which, in turn, was becoming a huge roadblock in delivering superior customer experiences. QualityKiosk’s Robotic Process Automation (RPA) solutions enabled the bank to expedite query resolution and continue delivering superior digital experiences to its customers.
18% increase in the number of queries handled per month
50% reduction in Turnaround Time (TAT) for query resolution
28% improvement in process accuracy
1000 full-time equivalents (FTEs) of work saved annually
The query resolution process was time-consuming and required the bank to route the emails to the respective departments based on query types
QualityKiosk leveraged its ML-based automation solution to automate the categorization of customer queries and direct them to the concerned departments
The solution enabled a basic verification of data provided by customers through its API-based interfacing with other banking systems
QualityKiosk provided the bank with a visionary roadmap to automate the resolution of simple customer queries based on their emails.
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