A leading Indian private bank was finding it challenging to address and resolve burgeoning customer queries which, in turn, was becoming a huge roadblock in delivering superior customer experiences. QualityKiosk’s Robotic Process Automation (RPA) solutions enabled the bank to expedite query resolution and continue delivering superior digital experiences to its customers.
The query resolution process was time-consuming and required the bank to route the emails to the respective departments based on query types
QualityKiosk leveraged its ML-based automation solution to automate the categorization of customer queries and direct them to the concerned departments
The solution enabled a basic verification of data provided by customers through its API-based interfacing with other banking systems
QualityKiosk provided the bank with a visionary roadmap to automate the resolution of simple customer queries based on their emails.
18% increase in the number of queries handled per month
50% reduction in Turnaround Time (TAT) for query resolution
28% improvement in process accuracy
1000 full-time equivalents (FTEs) of work saved annually
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