Mastering QE in Insurance: A Blueprint for Automated Excellence

With Gartner predicting that 80% of customer interactions in insurance will occur through digital channels by 2025, the pressure to deliver seamless digital experiences while managing complex legacy systems has never been greater. As insurers race to modernize their operations, automation has emerged as the cornerstone of digital transformation success. This case study reveals how QualityKiosk harnessed automation to transform a leading Indian insurer’s digital testing capabilities, delivering unprecedented efficiency and customer experiences.

Why Read This Case Study?

In the evolving insurance landscape, companies are seizing the benefits of test automation. By shifting from manual to automated testing, insurers enhance operational efficiency, optimize resources, and accelerate release timelines, all while reducing risks and empowering teams to prioritize innovation and quality assurance. Is your organization also looking to make the shift?

Partnering with QualityKiosk

By downloading this case study, you’ll gain valuable insights into:

• Modernization Without Disruption: Learn how to successfully automate legacy systems without costly replacements or risky overhauls, including strategies for managing AS/400 mainframe environments.
• Enterprise-Scale Automation: Discover how our client automated over 14,000 test cases across policy administration and digital channels while maintaining accuracy and compliance.
• Measurable Business Impact: Explore how strategic automation led to a 59% improvement in testing efficiency and reduced product launch timelines from weeks to days.
• Digital Experience Excellence: Understand the framework that enabled seamless customer experiences across 27+ insurance products and multiple digital channels.

What You’ll Learn?

This case study showcases how a major insurer transformed its QE harnessing automation to achieve digital excellence. You’ll discover:

• How to transform legacy policy administration systems without disrupting core operations
• Strategies for unifying data across complex IT environments
• Proven approaches to automate both customer-facing and back-office processes
• Methods to reduce new product onboarding time to just half a day

Industry-Leading Outcomes

Learn how our client achieved:

• Automated testing for 9,000+ digital channel scenarios
• Enhanced operational efficiency across 30+ critical business processes
• Accelerated product launches with 100% automation coverage
• Early detection of production issues before impacting customers

Ready to unlock the secrets of successful insurance automation?

Download the full case study to access detailed insights and actionable strategies that can transform your digital operations.