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Service: RPA
Service: Banks

Learn How Qualitykiosk’s Rpa Solutions Enabled A Leading Private Indian Bank Scale Their Transaction Volume Handling By 25%

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Overview

A leading Indian private bank approached QualityKiosk when its inward remittance value chain was slowed down due to increasing demand for cross-border transactions processing. QualityKiosk’s Robotic Process Automation (RPA) solutions empowered the bank to automate critical steps in inward remittance and streamline cross-border transactions processing.

Challenges

BURGEONING CROSS-BORDER TRANSACTIONS

The bank was facing a surge in demand for inward remittance with cross-border transactions registering a steady surge on a day-to-day basis.

DEPENDENCY ON MANUAL INTERNAL REMITTANCE PROCESSES

The bank’s internal remittance was dependent on a critical but repetitive manual process involving the identification of email type, remittance instructions, verification, and execution creating a bottleneck when there was a surge in cross-border transactions

Our Key Strategies

AUTOMATED IDENTIFICATION OF DATA AND INSTRUCTIONS

QualityKiosk’s RPA solutions powered by 27 intelligent bots not only automated the identification of instructions from email but enabled automated verification of data such as currencies and amounts from different databases and systems

STREAMLINED INTERNAL REMITTANCE PROCESSES

The solution included provisioning for managing complex tasks such as application selection on transaction type and handling of corrupt files and external emails

ROUND-THE-CLOCK GENERATION AND DELIVERY OF TRANSACTION DETAILS

The system automated the generation and delivery of debit/credit/swift details to the customers 24x7

Successful Outcomes

60% Faster Sanity Test
4121+Test Cases Automated
0 App Rollbacks
100% Test data recorded and Test Readiness achieved

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