Leading Bank Achieves 40% Faster Deployments With QualityKiosk

Overview

QualityKiosk Technologies transformed digital banking testing for a leading Indian bank by implementing a standardized quality engineering framework across web and mobile platforms. Leveraging Katalon and other technologies, QualityKiosk delivered 30% faster time to market, 30% resource savings, improved cloud utilization, and significantly improved test coverage and efficiency

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Digital
modernization
projects delivered

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Reduction in
regression testing
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Reduction in
Quality Engineering
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Critical
production
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Client Overview

Our client, one of India’s largest banks, sought to enhance its digital banking platforms with a comprehensive quality engineering transformation that would standardize and automate testing across web and mobile. The project encompassed multiple apps with a total of 14,000 test cases of which 2,500 test cases have been automated across retail platforms and with multiple environments. The functional and regression testing of critical modules was essential to ensure smooth and stable running of the apps. Our client chose QualityKiosk Technologies for this engagement due to our ability to address challenges in automation tool implementations, enhance UAT stability, and efficiently achieve KPIs with minimal resources. Our expertise and collaborative approach made us a trusted partner for this engagement.

Strategic Imperatives & Challenges

Our clients decision to partner with QualityKiosk Technologies was driven by several key challenges:

Prerequisite dependencies requiring custom configurations for Node.js, Java, Android Studio (for Android apps), and Xcode (for iOS).

Non-Standardized Business Requirement Documents (BRD) across digital platforms.

Inconsistent testing approaches between web and mobile banking channels.

Environment stability issues impeding scalable test execution.

Integration challenges between third-party applications Non-standardized software installation processes that hindered deployments.

Need for improved test coverage and quality assurance processes.

Previous failures with automation implementation attempts.

Our Approach & Solution

QualityKiosk delivered a comprehensive quality engineering transformation through three key pillars:

Quality Engineering

Test Case Design and Documentation

Leveraged Spark AI plugin for Figma to create detailed manual test cases covering field-level, UI-level, and functional validations, enhancing clarity and maintainability with workflow diagrams, meta data, and test data.

Addressing Inconsistencies

Established consistent testing processes across web and mobile channels to eliminate confusion.

CUG Environment Integration

Configured Katalon Runtime Engine (KRE) for parallel execution in a Closed User Group (CUG) environment to ensure controlled and secure testing processes.

Automation Framework

Greenfield Automation

Implemented a custom Katalon-based automation framework, automating web, mobile, and API testing with approximately 2,500 test scripts.

Critical Journey Enhancement

Focused on automating 30% of the total test cases, covering critical user journeys within the digital banking applications, prioritizing key functionalities for automation.

Centralized Test Management

Set up centralized test management using JIRA and ALM integration to streamline test case tracking and management.

Process Standardization

Single Framework Across Channels

Developed a common automation framework with shared logic for web/mobile platforms, while retaining channel-specific validations. This framework ensured that scripts worked seamlessly across the bank’s environments.

SOP Implementation

Developed Standard Operating Procedures (SOPs) and standardized templates and processes for web and mobile testing across the SDLC and STLC.

Query and Downtime Management

Implemented query tracking and downtime monitoring protocols to efficiently manage testing queries and address environment stability issues.

Results & Business Benefits

The implementation transformed the bank’s digital testing capabilities, delivering measurable improvements:

Accelerated time to market by 40%, reduced production issues, and achieved 30% manpower savings through efficient processes and a 25-30% reusability framework.

Achieved nearly 30% automation coverage for each module, which significantly improved testing efficiency across the test cases

Transformed requirement documentation by leveraging standardized templates, achieving a 50% reduction in creation time and a 60% improvement in quality.

Created a centralized GitHub repository containing automation test cases and relevant data for critical scenarios, overcoming versioning mismatch issues.

Onboarded a full-stack observability platform, for cross-browser/OS testing and network profiling, enhancing testing capabilities and improving digital experiences. This integration increased cloud device utilization from 20% to 90%.

Ensured efficient execution of test suites across all environments by leveraging the customized Katalon Studio for banking processes.

Reduction in production issues has freed the support team to focus on other high-priority activities, improving overall productivity

This transformation established a robust foundation for digital banking testing, ensuring consistent quality across web and mobile platforms while significantly improving operational efficiency. The standardized processes and automation framework continue to support the bank’s digital transformation initiatives, including QE of their other modules such as fund transfer, UPI testing, and account statements.

Leading Bank Achieves 40% Faster Deployments With QualityKiosk

Overview

Client Overview

Strategic Imperatives & Challenges

Our Approach & Solution

Results & Business Benefits

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