QualityKiosk Technologies transformed digital banking testing for a leading Indian bank by implementing a standardized quality engineering framework across web and mobile platforms. Leveraging Katalon and other technologies, QualityKiosk delivered 30% faster time to market, 30% resource savings, improved cloud utilization, and significantly improved test coverage and efficiency. We have achieved automation coverage of around 30% of test cases so far and continue to expand our automation efforts across retail platforms and multiple environments.Â
Digital
modernization
projects delivered
Reduction in
regression testing
times
Reduction in
Quality Engineering
costs
Zero
Our client, one of India’s largest banks, sought to enhance its digital banking platforms with a comprehensive quality engineering transformation that would standardize and automate testing across web and mobile. The project encompassed multiple apps with a total of 14,000 test cases.
The functional and regression testing of critical modules was essential to ensure smooth and stable running of the apps. Our client chose QualityKiosk Technologies for this engagement due to our ability to address challenges in automation tool implementations, enhance UAT stability, and efficiently achieve KPIs with minimal resources. Additionally, we established a standard testing practice to enable greater consistency, scalability and alignment with industry best practice. Our expertise and collaborative approach made us a trusted partner for this engagement.
Non-Standardized Business Requirement Documents (BRD) across digital platforms.
Quality Engineering
Leveraged Spark AI plugin for Figma to create detailed manual test cases covering field-level, UI-level, and functional validations, enhancing clarity and maintainability with workflow diagrams, meta data, and test data.
Addressing Inconsistencies
CUG Environment Integration
Configured Katalon Runtime Engine (KRE) for parallel execution in a Closed User Group (CUG) environment to ensure controlled and secure testing processes.
Automation Framework
Greenfield Automation
Critical Journey Enhancement
Focused on automating 30% of the total test cases, covering critical user journeys within the digital banking applications, prioritizing key functionalities for automation.
Centralized Test Management
Set up centralized test management using JIRA and ALM integration to streamline test case tracking and management.
Process Standardization
Single Framework Across Channels
SOP Implementation
Developed Standard Operating Procedures (SOPs) and standardized templates and processes for web and mobile testing across the SDLC and STLC.
Query and Downtime Management
Implemented query tracking and downtime monitoring protocols to efficiently manage testing queries and address environment stability issues.
Accelerated time to market by 40%, reduced production issues, and achieved 30% manpower savings through efficient processes and a 25-30% reusability framework.
Achieved nearly 30% automation coverage for each module, which significantly improved testing efficiency across the test cases
Transformed requirement documentation by leveraging standardized templates, achieving a 50% reduction in creation time and a 60% improvement in quality.
Created a centralized GitHub repository containing automation test cases and relevant data for critical scenarios, overcoming versioning mismatch issues.
Onboarded a full-stack observability platform, for cross-browser/OS testing and network profiling, enhancing testing capabilities and improving digital experiences. This integration increased cloud device utilization from 20% to 90%.
Ensured efficient execution of test suites across all environments by leveraging the customized Katalon Studio for banking processes.
Reduction in production issues has freed the support team to focus on other high-priority activities, improving overall productivity
This transformation established a robust foundation for digital banking testing, ensuring consistent quality across web and mobile platforms while significantly improving operational efficiency. The standardized processes and automation framework continue to support the bank’s digital transformation initiatives, including QE of their other modules such as fund transfer, UPI testing, and account statements.
