Case Studies

Lead the Digital Pharma Race with Comprehensive Quality Engineering

Industry

Pharma

Objective

Accelerate digital transformation of a global pharma company through scalable, enterprise-wide quality engineering and faster testing cycles.

Platform

qRace

Overview

QualityKiosk Technologies, a global leader in digital quality and reliability engineering, has successfully helped a leading multinational pharma brand transform its quality engineering (QE) for faster releases and seamless experiences. The case study showcases how QualityKiosk combined its proprietary processes and robust domain expertise with Katalon’s powerful testing platform to deliver enhanced quality engineering efficiencies at speed and scale.

Overview Client

The Indian-based pharmaceutical company with operations spanning 74 countries specializes in drug research and manufacturing. With over 25,000 employees, the pharma giant offers branded medication, custom pharmaceutical services, patient support, and digital therapeutics. Comprising numerous corporate and telemedicine applications, the customer’s digital ecosystem needed a robust quality engineering framework to support the brand’s ambitious digital modernization journey.

Business Challenges

Manual QE

Taking the lead in digitization, the pharma brand had already established a CI/CD pipeline for agile and accelerated innovation. To maximize its benefits, however, the client needed a robust automation-first quality engineering framework.

API Testing

With APIs growing in complexity and volume, the client needed a quality engineering automation framework to enable the accelerated testing of evolving APIs across each endpoint of its digital ecosystem

Diverse Testing Gamut

With the quality engineering scope including both corporate and telemedicine applications, the pharma brand needed an end-to-end quality engineering solution that could support the diverse testing needs of its dynamic digital ecosystem.

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QualityKiosk's Approach

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Leveraging its deep domain expertise and proprietary processes in combination with the
powerful Katalon testing platform, QualityKiosk empowered the customer with an end-to-end
testing automation solution enabling:

Automation Framework Development
Developed a robust automation framework to support scalable and maintainable test scripts. The framework was then integrated with the pharma’s CI/CD pipeline to enable continuous testing with enhanced coverage.

AI-First Testing
The solution harnessed Katalon’s AI-driven features for accelerating visual testing & self-healing of scripts. With AI at the helm, the strategy helped the customer reduce maintenance costs, increase quality
engineering efficiencies, & ensure comprehensive coverage.

Test Management and Reporting
Unifying data from Jira, X-Ray, and Katalon TestOps, QualityKiosk enabled real-timeinsights into test management & efficiency through custom reporting dashboards. The real-time testing insights powered effective cross-team collaboration and end-to-end transparency for business & IT stakeholders, enabling better decision-making.

Real Device Testing
Integrated test automation with QualityKiosk’s Mobile Device Farm, empowering the pharma giant to optimize application reliability, performance, & experience on diverse mobile device profiles. Leveraging its deep domain expertise and proprietary processes in combination with the powerful Katalon testing platform, QualityKiosk empowered the customer with an end-to-end testing automation solution enabling:

Training and Knowledge Transfer
Conducted comprehensive training sessions for the client’s internal teams to integrate quality engineering automation best practices into the organizational culture for accelerated & failproof testing. The training
sessions also enabled the client team to maximize Katalon’s efficiency and benefits.

Continuous Improvement
To help the pharmaceutical brand futureproof agility & innovation, QualityKiosk established a feedback loop to continuously refine & improve the testing process based on results & insights gained.

Risk-Based Testing
Devised and implemented a tailored risk-based testing approach to enable effective prioritization of critical areas of the applications, ensuring high-impact issues are addressed promptly.

Performance and Load Testing
Integrated performance and load testing into the automation suite to ensure the applications can handle expected user loads and perform optimally.

Automated Regression Testing
Set up automated regression testing to quickly identify, and address defects introduced during new releases or updates for faster time to market .

Outcomes

80%

UI based automation

Achieved 80% automation of user interface test cases, significantly enhancing test efficiency & coverage while reducing manual effort & human error, leading to faster time-to-market and improved product quality.

100%

API testing automation

Automated API testing from end-to-end, ensuring robust system integration and performance, preventing costly downstream issues, and accelerating development cycles.

40%

Reduction in testing timelines

Streamlined processes to achieve a 40% reduction in testing timelines, enabling more frequent releases, faster time-to-market, and increased responsiveness to market demands.

0

Showstopper defects

Implemented a rigorous testing regimen resulting in zero showstopper defects in production, safeguarding brand reputation, customer satisfaction, and operational efficiency.

Recognition and Features

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Multiple Testing Approaches

Katalon’s support for behavior-driven development (BDD), data-driven testing (DDT), and keyword-driven testing provided flexible and comprehensive test coverage.

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AI-powered Features

AI-assisted test script generation and maintenance optimized the testing process and reduced manual effort.

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Easy Adoption

Katalon’s user-friendly interface,featuring record-and-playback, facilitated the transition from manual to automated testing for the client’s team.

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Integrations

Katalon’s native integrations with popular tools like Jira, Jenkins, and Git streamlined the overall quality engineering process.

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