Global Financial Institution Ensures Data Quality in eBaoTech Migration with QualityKiosk’s Gen-AI-Driven Validation

Overview

QK, a global leader in AI-powered reliability and quality engineering, collaborated with a leading Indian insurer to optimize the performance of its customer-facing AI-powered chatbot. The chatbot, powered by generative AI complemented with Retrieval-Augmented generation (RAG), aimed to enhance customer experience by providing instant, accurate, and personalized responses to inquiries related to our client’s insurance products and services
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Digital
modernization
projects delivered

0 %

Reduction in
regression testing
times

0 %

Reduction in
Quality Engineering
costs

Zero

Critical
production
defects

Client Overview

A leading global financial institution, majoring in banking and insurance services, undertook a strategic initiative to migrate its newly acquired insurance division from a legacy mainframe to eBaoTech, a modern, cloud-based core insurance platform. This digital transformation aimed to enhance scalability, operational efficiency, and compliance with evolving regulatory standards. The success story highlights how the client overcame several key challenges during this complex migration by partnering with QualityKiosk Technologies.

Business Challenges

Implementing an eBaoTech or other cloud migration project for an insurance company presents a complex array of challenges, including technical data issues, ensuring compliance with regulatory standards and maintaining business continuity.
These included:

Legacy System Integration

Integrating data from the existing mainframe with the new cloud platform required meticulous planning and validation.

Data Integrity and Consistency

Ensuring the accurate migration of policy data, financial records, and transactional details across systems was crucial

Data Migration Defects

Mitigating the risk of data loss or corruption during the transfer process

Regulatory Compliance

Adhering to stringent financial regulations (likeIFRS 17 and MAS regulations) in Singapore and the broader APAC region demanded rigorous testing.

Business Continuity

Maintaining seamless service during the transition to avoid disruption and negative customer impact

UAT Confidence Gap

The client lacked clarity on how UAT signoff would ensure financial accuracy and business continuity for migrated policies

The client chose to work with QK to ensure a successful transition that maintained data integrity, complied with regulations, and supported ongoing business operations without disrupting customer services.

Goals

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Accelerate
time to market

Improve cost
efficiencies

Improve ROI for
investments made
in innovation

Access
scalability

Our Approach & Solution

QualityKiosk implemented a robust, multi-stage data validation strategy, integrating advanced automation tools and processes to ensure a seamless platform transformation. This strategy was engineered to the unique challenges of migrating from a legacy system to eBaotech, a cloud-based insurance platform.

Key Components

6-Stage Data Validation Strategy

Approach & Solution

To address the challenges, QK designed a structured, multi-stage validation strategy, integrating aduanced automation tools and processes to ensure a seamless platform transformation

To address the challenges, QK designed a structured, multi-stage validation strategy, integrating aduanced automation tools and processes to ensure a seamless platform transformation

Results

Our solution leveraged an intelligent test data strategy to prevent duplication and optimize execution time, ensuring a seamless transformation with minimal risk. We achieved the following technical and business results:

  • Technical results:
    • 100% Data Accuracy: achieved through comprehensive validation, ensuring trust in migrated data.
    • 40% Reduction in UAT Timelines: significantly accelerated the UAT cycle, ensuring faster go-live readiness.
    • 200% Productivity Increase: optimized efficiency by leveraging Python-based bots, which enabled teams to focus on strategic tasks.
    • 9X Increase in Test Coverage: transitioned from sampling-based validation to 100% validation of in-force policies, ensuring comprehensive testing.
  • Business results:
    • Actionable Insights: real-time validation and automated reporting provided actionable insights for leadership.
    • Effective Risk Mitigation: proactive data restoration planning and strategic batch run management minimized the risk of data loss and ensured business continuity.

Our deep experience in insurance, experience in similar transformation projects, and our commitment to data accuracy and comprehensive validation made us the ideal partner for this insurance provider.

Ready to achieve 100% data accuracy in your migration to eBaotech or other cloud platforms? Speak to our experts to replicate this success.

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With digital penetration skyrocketing in the Middle East, the BFSI industry continues to evolve to meet the changing demands of the digital-first customers in the region. The trend has resulted in exponential growth in digital banking services in the region, with a recent report estimating the sector to have grown at 52% between 2021 and 2023.

Our client, one of the top 10 largest banks in the UAE offering a full range of innovative retail and commercial banking services, wanted to capitalize on the exponentially growing sector in the region and proactively stay ahead of the fast-changing banking landscape. To accomplish its goal, the UAE banking giant was undertaking an IT modernization journey to futureproof its digital ecosystem for high-velocity innovation, enhanced reliability, and user-centric experiences.

Combining the trifecta of proprietary processes, expertise, and technology, QualityKiosk analyzed the bank’s requirements and established a Testing Center of Excellence (TCoE) to enable accelerated quality engineering at scale.

Leveraging an AI-first approach, the TCoE helped the banking giant:

  • Accelerate completion of 35+ digital modernization projects
  • Develop an AI-ready enterprise-wide testing framework  
  • Reduce testing regression times by 70%  
  • Enhance automation penetration by 70%
  • Reduce quality engineering costs by 20%

Download the complete case study today and access the roadmap to enable AI-powered enterprise-wide testing. 

With digital penetration skyrocketing in the Middle East, the BFSI industry continues to evolve to meet the changing demands of the digital-first customers in the region. The trend has resulted in exponential growth in digital banking services in the region, with a recent report estimating the sector to have grown at 52% between 2021 and 2023.

Our client, one of the top 10 largest banks in the UAE offering a full range of innovative retail and commercial banking services, wanted to capitalize on the exponentially growing sector in the region and proactively stay ahead of the fast-changing banking landscape. To accomplish its goal, the UAE banking giant was undertaking an IT modernization journey to futureproof its digital ecosystem for high-velocity innovation, enhanced reliability, and user-centric experiences.

Combining the trifecta of proprietary processes, expertise, and technology, QualityKiosk analyzed the bank’s requirements and established a Testing Center of Excellence (TCoE) to enable accelerated quality engineering at scale.

Leveraging an AI-first approach, the TCoE helped the banking giant:

  • Accelerate completion of 35+ digital modernization projects
  • Develop an AI-ready enterprise-wide testing framework  
  • Reduce testing regression times by 70%  
  • Enhance automation penetration by 70%
  • Reduce quality engineering costs by 20%

Download the complete case study today and access the roadmap to enable AI-powered enterprise-wide testing. 

Download Case Study

By submitting this form, you acknowledge and agree to our privacy policy, ensuring the confidential handling of your provided information

Download Case Study

By submitting this form, you acknowledge and agree to our privacy policy, ensuring the confidential handling of your provided information