Hailed as India’s largest digital lender, this client of ours had to swiftly comply with RBI’s unexpected mandate to reverse EMI Part Payments for over 9000 customers within a week amid COVID situation. Here’s how QualityKiosk superseded the client’s expectations and reduced 300 hours of execution time to just 14 hours!
Over 9000 transactions had to be processed manually
Less than 25% of the workforce was allowed on premises
Repetitive test cases across the entire application landscape for every iteration
The project had to be completed within a week during Covid lockdown
Developed an in-house automation framework
Reduced personnel dependency by automation
Reusable solution for any similar requirements in future
Ran 6-7 bots concurrently to enhance the coverage
9000 EMI Reversals
TAT Reduction by 36 Days
100% Error Free
High User Satisfaction
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