Case Studies
- Financial Services
A Popular Loyalty And Rewards Management Company Deploy Synthetic Monitoring To Lodge A Consistent 99.5% Above Uptime
Industry & Segment
Financial Services
Objective
Deploy synthetic monitoring to improve production visibility, ensure high application uptime, enable proactive issue detection, and deliver a seamless user experience.
Overview
Word of mouth is what keeps the business up and running for new age companies. Here’s how this QualityKiosk client used Synthetic monitoring to get high uptime, good after sales service, IT driven actionable RCA
Challenges
Ensure 99.5%+ Uptime with Synthetic Monitoring
Our Key Strategies
Unified Monitoring
to highlight component behaviours during failure & slowness
ITIL Process Based Alerting System
to ensure accountability
A Complete Managed Service
to ensure Quick onboarding, and Faster Change Request
Dedicated Customer Success Manager
Dedicated Customer Success Manager
Successful Outcomes
Many new app features released with minimal production outages
Zero bugs in releases
Well defined escalation matrix
Consistent uptime of above 99.5%
User Experience Index of above 85%
App Store rating of 3.8 & Play store rating of 4.4
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