Digital assets are as good as the time they are available for the end customers to use. This Life Insurance player was struggling to keep its website live and bug free for the end users. Here’s how QualityKiosk’s Synthetic Monitoring ended their woes
The customer portal & Buy Online journeys were clocking uptime of less than 95%
API’s took over 5 secs to respond & uptime was less than 98%
faced by the digital channels
No one was responsible for RCA of outages
to highlight component behaviours during failure & slowness
to identify network level failures
to discuss the bottlenecks identified
to show the improvements & new areas of Focus
with reduced or increased sales numbers.
to curb system slowness or outages
UPTIME FOR THE LAST 3 MONTHS CONSISTENTLY ABOVE THEIR PEERS
3 AREAS OF IMPROVEMENT HIGHLIGHTED EVERY MONTH WITH RECOMMENDATIONS AND CLOSURE
MAPPING OF THE COMPLEX IT TEAM ARCHITECTURE TO HAVE GREATER COLLABORATION WITHIN TEAMS
MTTR REDUCTION FROM 60 MINS TO 20 MINS
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.