Need to ease customer onboarding and increase retention rate
Need to consolidate data available in multiple
and separate sources for reporting
Assimilated data from various QualityKiosk's proprietary and external tools to map user journeys and identify issues in real time to enable data-driven decision makin
Integrated collaboration tools and call center service agents to give them insights and recommendations for immediate Action Management
Developed a unified view of the customer in an agile development environment in less than 6 months
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