A Leading Private Indian Bank Onboards ~3000 New Credit Card Customers A Day To The Amazon App Using Qualitykiosk's Anabot Solution
Share this
Overview
A major Indian bank sought to improve the onboarding of credit card customers to the Amazon
platform by running promotional oers. QualityKiosk Technologies assimilated data from CRM
and several other customer management tools to map the user journey and get a unified view
of the customer to improve MTTI and MTTR in an agile development environment.
Challenges
Need to gain visibility into user journey friction points, customer touchpoints, and views
Need to ease customer onboarding and increase retention rate
Need to consolidate data available in multiple and separate sources for reporting
Our Key Strategies
Assimilated data from
various QualityKiosk's
proprietary and external
tools to map user journeys
and identify issues in real
time to enable
data-driven decision
makin
Integrated
collaboration tools and
call center service
agents to give them
insights and
recommendations for
immediate Action
Management
Developed a unified
view of the customer in
an agile development
environment in less
than 6 months
Successful Outcomes
New customers onboards a day
Time to Identify (MTTI)
performance issues
Time Taken to Recovery/
Restore (MTTR)
Recurring issues due to
addressing of the
underlying root cause
Ready To Get Started?
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.