Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

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Case Studies
  • Banking

A Leading Global Bank Improves Merchant Onboarding With Qualitykiosk’s Anabot Solution

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Industry & Segment

Banking

Objective

Improve merchant onboarding efficiency and transaction success rates through AI-driven analytics, enabling faster issue identification, quicker resolution, and a better experience for new merchants.

Overview

A leading Indian bank needed to improve its digital merchant onboarding process’s success ratio as well as simplify and streamline transactions for its new customers. QualityKiosk’s AIOps-based analytics solution AnaBot improved the success ratio of the merchant onboarding by 7% and increased revenue by better serving ON-US & OFF-US transactions.

Challenges

Need for streamlining transactions to improve merchant onboarding

Coordinate with business, merchant & IT teams to improve Mean Time to Repair (MTTR)

Identify bottlenecks during success ratio degradation

Boost merchant onboarding success and operational efficiency with QualityKiosk's AnaBot solution. Get in touch with our experts today.

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Our Key Strategies

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  • Log analytics using automation to predict real-time success ratio
  • Integration of existing APM tools to the solution stream to improve Mean Time to Identify (MTTI)
  • Help agile scrum teams to understand, develop solutions, and build dashboards in 90 days

Our Key Strategies

Log analytics using automation to predict real-time success ratio
Integration of existing APM tools to the solution stream to improve Mean Time to Identify (MTTI)
Help agile scrum teams to understand, develop solutions, and build dashboards in 90 days

Successful Outcomes

7%

Improvement in new merchant onboarding

3%

Increase in success ratio onboarding top 30 merchants

9%

Improvement in MTTR for 30 major merchants

15%

Decrease in MTTI

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Reliability Engineering

AI Engineering

Intelligent Automation

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