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Service:   RPA Solution
Service:   Private Banks

One Of India’s Biggest Private Sector Banks Deployed Qualitykiosk’s Rpa Solutions To Accelerate Customer Servicing Tat By 50%

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Overview

One of the biggest Indian private banks contacted QualityKiosk when they wanted to enhance their customer experience by fast-tracking the resolution of urgent customer requests and queries. QualityKiosk leveraged its expertise to deploy an intelligent automation solution that enabled the bank to meet its business objectives with efficacy.

Challenges

NEED FOR ACCELERATED QUERY RESOLUTION

The bank wanted to enhance its customer experiences by fast-tracking query resolution for high-priority customers

COMPLEX QUERY RESOLUTION PROCESSES

The bank was dependent on complex query resolution processes that required quick identification of priority cases from thousands of requests and their routing to the concerned branches/departments making the process resource and time-intensive

Our Key Strategies

AUTOMATED IDENTIFICATION OF QUERIES

QualityKiosk’s Robotic Process Automation (RPA) solutions automated monthly data collection and identification of priority cases based on the bank’s criterion

INTELLIGENT QUERY ASSIGNMENT

The solution enabled the bank to quickly route the identified priority cases to the concerned branch and departments

SCALABLE TO LOAN MANAGEMENT

QualityKiosk’s intelligent automation will be scaled to accommodate data verification requests, check customer loan eligibility, and provide consolidated reporting to credit managers for quicker decision-making

Successful Outcomes

25% increase in the number of queries handled per month
100% increase in process accuracy
90% improvement in query resolution rates
Improved turnaround time for high priority customers

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