Contact Center AI Transformation

Where reliable AI meets real empathy, for service that builds loyalty.

Overview

Shift your contact center from a cost center to a growth engine

Rising support costs, agent attrition, long average handle times (AHTs), and poor first call resolution (FCR) are slowing down CX teams. QK Tech solves these challenges with AI agents for tier-1 queries, automated call summaries, real-time sentiment analysis, and post-call QA, seamlessly integrated with your CRM, ticketing tools, and legacy systems.

By automating high-volume interactions and streamlining post-call workflows, enterprises can expect up to 15-25% uplift in CSAT/NPS. Backed by agentic AI, QKTech helps scale multilingual, omnichannel support while unlocking actionable insights to improve agent performance, compliance, and customer experience.

Thought Leadership

See Results in What Matters

whitepaper

March 4, 2025

AI-Powered Quality Engineering – A Business Necessity

blog

January 18, 2025

Transforming QE for Digital-First Enterprises: From Reactive Firefighting to Proactive Innovation

brochures

September 27, 2025

Powering SaaS for Productivity and Experience —Ungate

Improving customer experience from the first call to closure

Taking the call: AI-powered voice & chat agents

We automate up to 70% of level-1 customer interactions using intelligent, always-on voice and chat AI agents. With 24/7 multilingual support across channels, these agents handle spikes in volume without adding headcount. Domain-aware conversations and seamless tech stack integration help reduce AHT by up to 40 percent and improve FCR, delivering consistent, scalable support with zero compromise on quality.

Putting it in context: Automated disposition & quality assurance

We streamline post-call processes with automated disposition and QA analytics. AI-generated summaries and tagging update CRMs like Salesforce and Freshdesk without manual effort.

With auto-generated QA reports and real-time alerts, you get 100% automated disposition, cleaner CRM data, and fewer compliance gaps, all while saving hours on review and reporting.

Putting data into action: Real-time sentiment & performance intelligence

We unlock real-time insights with sentiment and intent analysis during live interactions. By instantly detecting customer emotions and agent behavior, supervisors can intervene with dynamic coaching when it matters most.

Dashboards track CX trends and agent KPIs, helping enterprises achieve 15–25% uplift in CSAT/NPS. It leads to smarter, more effective conversations, driven by data from every call.

Features

Pick a feature or go full-suite

Supervisor-triggered dynamic coaching

Post-call compliance monitoring and QA automation

Multilingual and omnichannel capabilities

Performance dashboards to track KPIs and CX trends

Actionable insights to improve agent performance and training

Scalable, always-on support across geographies

Customer Benefits

25 years of outcomes you can count on

40%

reduction in Average Handle Time (AHT)

100%

automated call disposition and CRM updates

30-50%

lower operational costs with AI-first automation

Instantly scale support operations during peak loads without adding headcount

Seamless integration across CRMs and telephony stacks

Faster agent onboarding with dynamic feedback loops

SUCCESS STORIES

Challenges we’ve met

Get insights that matter. Deliver experiences that are simply better.

Let’s build experiences that matter. Connect with our experts today.

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