The Trust Gap: Why AI Evals are the New “Stress Test”

Enterprise AI has evolved beyond chatbots. Multi-agent AI systems are entering production, but our ability to validate them has not kept pace. Unlike traditional software, AI agents fail softly. They execute trades, approve loans, and trigger workflows with reasoning that appears sound but drifts from established guardrails.

When AI Code Generation Outpaces Code Quality

Consider a business user carrying out User Acceptance Testing (UAT) of a new trade finance application. He flags an issue—”when uploading documents, there is no confirmation message or feedback on the UI”.

This simple case highlights how business users understand usage of applications, critical workflows and outputs in ways IT testers might overlook. UAT is important in ensuring that applications meet real-world user expectations.