Blogs Blogs Contact centers have used automated systems for years, where decision-tree chatbots route customers through predetermined paths based on keywords and button clicks. These rule-based systems work for simple queries but frustrate customers when conversations become complex. GenAI is changing this fundamentally. Unlike legacy chatbots that follow rigid scripts, GenAI-powered agents (or Agentic AI) […]
QK Helps Leading Indian Insurer Evaluate its Gen AI-powered Chatbot Overview QK, a global leader in AI-powered reliability and quality engineering, collaborated with a leading Indian insurer to optimize the performance of its customer-facing AI-powered chatbot. The chatbot, powered by generative AI complemented with Retrieval-Augmented generation (RAG), aimed to enhance customer experience by providing instant, […]
