Client is an Indian multinational banking and financial services company. Client offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.
Case Study Summary
- Project Details Client’s treasury application runs on multiple server farms. Client’s IT faced numerous challenges:
- The Client was facing 3000+ issues in production per day
- Diagnostics and issue root-cause identification were time consuming; practically never ending
- Large number of false positives wasted precious time and resources
- Benefits The major outcome of this engagement was the reduction of incidents from 3000+ per day to around 30 per day in a 6-month period.