Customer Success Stories | Quality Assu rance Solutions

Scheduler & Services Monitoring

About Client

Client is an Indian multinational banking and financial services company. Client offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management.

Case Study Summary

  • Project Details Client’s treasury application runs on multiple server farms. Client’s IT faced numerous challenges:
    • The Client was facing 3000+ issues in production per day
    • Diagnostics and issue root-cause identification were time consuming; practically never ending
    • Large number of false positives wasted precious time and resources
  • Benefits The major outcome of this engagement was the reduction of incidents from 3000+ per day to around 30 per day in a 6-month period.


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