Customer Success Stories | Quality Assu rance Solutions

Mastering Customer-Driven Digital Testing

About Client

Dynatrace is the innovator behind the industry's premier Digital Performance Platform, making real-time information about digital performance visible and actionable for everyone across business and IT. We help customers of all sizes see their applications and digital channels through the lens of their end users. More than 8,000 organizations use these insights to master complexity, gain operational agility and grow revenue by delivering amazing customer experiences.

Case Study Summary

  • Project Details With the global technological shift to digital platforms and increased application functionality and subsequent release cycle speed, QA with the end-user experience at the forefront, has never been more important.
  • Benefits QualityKiosk has developed CXGuardianTM that enables their clients to:
    • Map the end-user journey across the transaction lifecycle ensuring near real-time intervention in the case of incidents
    • Distinguish between technical and business failures, reducing confusion and shortening turn-around time for finding and fixing problems
    • Proactively identify incidents in production before they negatively impact business operations
    • Quickly communicate across the board and removing unnecessary guesswork and saving precious man-hours and costs

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