Customer Success Stories | Quality Assu rance Solutions

Digital Experience Management

About Client

The Client is one of the largest Universal Licensed New Generation Banks with large network of branches as well as digital touch points serving more then 10.5 Million customers. The bank offers commercial, transactional and electronic banking products and services.

Case Study Summary

  • Project Details
    Deployment of Unified Platform for monitoring Digital applications and infrastructure for AIOPs Performance assurance and Business Velocity KPIs
  • Benefits
    • Enhance the experience journey for users on digital applications including merchant transactions.
    • Improving channels availability and performance metrics
    • Seamless Payments Journey monitoring using supervised machine learning
    • Provide analytics for Business side improvements
    • Mobile App c;lick stream analytics including engagement and retention metrics
    • Integrated Retail Branch user experience assessment


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