Customer Success Stories | Quality Assu rance Solutions

CXGuardian for Indonesian Bank Application Monitoring

Case Study Summary

  • Project Details Client’s end-users were facing issues accessing the USSD and native applications from rural areas. The Client management approached QualityKiosk for a solution that would provide them with real time alerts and notifications on failures. These insights would enable the Client to address an incident in real time and delight a frustrated customer.
  • Benefits
    • 100% errors get captured and escalated for real-time analysis & resolution
    • Client is able to discuss incidents with the service providers and fix gaps so that negative end user impact is mitigated


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