CXGuardian for Indonesian Bank Application Monitoring
Case Study Summary
Project Details Client’s end-users were facing issues accessing the USSD and native applications from rural areas. The Client management approached QualityKiosk for a solution that would provide them with real time alerts and notifications on failures. These insights would enable the Client to address an incident in real time and delight a frustrated customer.
100% errors get captured and escalated for real-time analysis & resolution
Client is able to discuss incidents with the service providers and fix gaps so that negative end user impact is mitigated