About The Client
The Client is an Indian multinational, public sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra.
Case Study Summary
- Project Details The main objective was to ensure stability and consistent customer experience across 6 applications on the Client’s intranet. QualityKiosk promises to let the Client know if 99% uptime SLA of the Client is threatened.
- Client downtime notifications ensured Zero SLA violations
- Visibility into end-user experience and Intelligent Incident Alerts helped Client’s IT team reduce complaints