QualityKiosk + DevRev: Execution Made Effortless
AI-Native Computer Ecosystem to Improve Customer Experience and Accelerate Productivity
Overview
Excellence in Digital Quality, Powered by DevRev + QK
As DevRev’s largest Premier Implementation and Solutioning Partner, QualityKiosk enables enterprises to operationalize DevRev Computer, the unified agentic platform that brings together customers, support, builders, and insights into one conversational, action-oriented workspace.
Built on Computer Memory (DevRev’s permission-aware, patented knowledge graph) and AirSync (real-time, bi-directional sync), Computer lets agents create, update, and act across your systems of record. We use our domain accelerators, pre-built agents, and DevRev-certified engineers for Computer orchestration to help organizations surface issues faster, resolve them intelligently, and continuously improve products through every interaction.
Trusted by more than 50 global leaders in Banking, Insurance, Fintech, and Tech, implementation teams report up to 85% of customer issues resolved automatically, 50% lower support costs, and 10+ hours saved per employee per week.
Offerings
DevRev AI Agents & Builder Enablement
Industries
SaaS/Platforms
Banking
Insurance
Fintech
Geos
United States
Middle East
India
APAC
(HK, SG, MY, TH, PH)
Outcomes
Success Metrics
30–50% faster ticket resolution with QK + DevRev accelerators
40% faster triage cycles through intelligent, agentic routing
Up to 30% reduced support workload via AI support agents
~80% fewer production incidents at a fast-growing platform via experience-centric gates and flakiness control
Features
Computer Modules and QK Value Add
Conversational agents that enhance CX through contextual chat, proactive support, in-app search, and guided feedback.
QualityKiosk configures and customizes the Plug SDK (web & mobile) to increase adoption, integrate KBs, and analyze voice-of-customer insights. Plug supports AI chat + search, engagement nudges, and session recording/analytics out of the box. Cross-domain session tracking and identity options enable cohesive journeys across properties.
Goal-oriented support agents that autonomously resolve issues, recommend next actions, and orchestrate human escalation, reducing MTTR and improving CSAT.
Qualitykiosk delivers migrations from Zendesk/Freshdesk, using pre-built IP to manage setup of AI-driven routing, guardrails, and observability dashboards, self-learning knowledge bases, unified ticketing, and semantic search to accelerate resolution. We extend with snap-ins for integrations, automations, and AirSync to connect Slack/Jira and keep external data in sync.
A single workspace connecting customer signals, developer tasks, and release cycles, unifying engineering and quality under one AI-native umbrella.
QualityKiosk onboards Dev/QA/SRE teams, deploying domain-trained builder agents that prioritize fixes, propose optimizations, and bridge feedback loops across code, tickets, and dashboards. Builders and quality teams benefit from AI agents that automate repetitive dev tasks, shared context from Slack/IDE, and “create work records anywhere” flows.
A unified analytics layer that surfaces behavioral trends, friction points, and reliability patterns across the digital journey.
QualityKiosk designs Computer dashboards for anomaly detection, performance baselines, and real-time feedback loops, including session replays, heatmaps, unified journeys, along with captured screens, events, API calls, crashes/ANRs, and gestures for deep UX diagnostics.
Build and run fleets of conversational/execution agents in an enterprise-grade control plane (RBAC, audit trails, policy guardrails, AI observability).
QualityKiosk designs operating models for agent fleets, QE-for-AI validation, drift monitoring, and compliance, across all functions of the enterprise. Our Agentic Alert Intelligence IP de-noises voice-of-the-market (VoM) data through smart clustering, automated workflows, and plug-and-play snap-ins for sharper, actionable insights.
Leverage Computer Memory to unify tickets, code, docs, and designs into a single source of truth, delivering precise, source-grounded answers and actionable insights.
QualityKiosk delivers Information architecture designs, ingestion pipelines, and relevance tuning for domain accuracy and governance. AirSync + Memory provide the grounding & permissions layer for trustable answers across structured and unstructured content.
TESTIMONIALS
Our Partner Speaks
The QK team’s partnership has been astounding. The
team has shown extreme professionalism. They were
open to the dynamic shifts in requests that were
coming in and were keeping everyone accountable.
The collaborative and cheerful nature of the folks were
really heartwarming.
Aura Roy, CSM – DevRev
SUCCESS STORIES
Challenges we’ve solved for our clients
Awards & Recognitions
Award-winning impact
Events
See Us in Action
ElasticON Tour Bengaluru 2024: Showcasing AI-powered observability and search innovation
Sep 25, 2024
QualityKiosk wins Digital Customer Experience Provider of the Year Award at 11th Elets NBFC 100 Summit
Sep 25, 2024
Get insights that matter. Deliver experiences that
are simply better.
Sign up to request information on a DevRev event near you.
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