AI Observability for Predictable Releases and Reliable Operations

Deploy LLM applications and agents with confidence. 

Arize
Overview

From Black Box to Full Transparency

See the mistakes that AI environments can hide. Arize AX shows technical teams and domain experts what is happening inside an LLM app and how well it will work for real-life users. Then it recommends changes.

“But it was fine in pre-release.” Users don’t care. LLMs have a habit of behaving one way in testing and another in production. Agents loop or fail unpredictably and leave compliance functions without clear visibility. Arize AX combines tracing, evaluation, experiments, and monitoring in an engineering platform that lets you build more sophisticated LLM applications and agents.

QualityKiosk Technologies operationalizes Arize with deep experience in quality engineering and AI reliability. Using Phoenix, Arize’s open-source observability toolkit,and OpenTelemetry, we instrument LLM applications and agents, route production data into Arize AX, and define clear evaluation and incident processes

We give enterprises a single, consistent view of prompts, agents, tools, and models, along with complete setup, governance, and ongoing operations support. The same foundation works across assistants, RAG-enhanced applications, multi-step agents, and AI powered workflows across banking, financial services, insurance, tech and digital natives, capital markets, retail, and automotive.

Outcomes

Success Metrics

Scales to more than one trillion inferences and spans each month

Tens of millions of evaluation runs logged monthly to support continuous improvement

Complete AI agent traces across dev and production for faster debugging

Clear audit trails for prompts, responses, and decisions to support compliance

Reduced manual evaluation effort through reusable templates and sampling

Features

Value adds and business results

Arize AX and Phoenix capture detailed traces of every AI interaction, from user input through tools and external services to final responses. Teams can search for slow, costly, or low-quality interactions and drill into every step. 

Technical users get span and trace views across services and components, and non-technical users can review conversations, flows, and high-level performance analytics. 

QK’s value add: We design the tracing strategy, configure Phoenix and OpenTelemetry, and connect traces into Arize AX, mapping them to your journeys and KPIs for your product, data, and SRE teams. 

We also advise on context propagation patterns to keep traces to stay consistent across services, applications, and agents. 

Arize AX turns traces and evaluations into live monitoring. Teams can track hallucination patterns, PII or policy violations, latency, cost, quality, and other performance metrics in one place, triggering alerts when thresholds are breached. 

Online evaluations mean parts of the system can score behavior as it runs, so regressions and risky outputs are picked up automatically rather than only through manual review. 

QK’s value add: We define SLAs and SLOs for key AI journeys, configure monitors and alerts, and integrate them with your existing incident and service management tools. Our team sets up guardrails and workflows, ensuring issues are triaged and resolved quickly. 

We connect these AI quality signals with your wider observability and operations stack, bringing AI incidents into the same control panels your teams already use for other production systems. 

Arize AX and Phoenix provide evaluation libraries, templates, and support for LLM as judges. Teams can score answers, summaries, classifications, and tool use against criteria that reflect your domain and policies.  

Signals can come from LLM-as-a-judge, curated golden datasets from subject matter experts, user feedback, or code-based checks. 

QK’s value add: We define evaluation strategies per use case, implement custom evaluators, and set up scoring pipelines. We embed evaluation into CI/CD and release gates. We help you choose and tune metrics that match each pattern – so prompts, models, or agent changes are tested before they reach production. Examples include relevance and hallucination for RAG, resolution and empathy for support agents, and accuracy and policy fit for lending or risk workflows. 

Arize AI supports curated datasets, experiments, and analytics, letting teams compare prompts, models, retrieval strategies, and agent flows over time and turning observability data into a clear improvement roadmap. 

Datasets can be built from live traces or uploaded CSVs, supporting both early experiments and mature applications.  

QK’s value add: We help build golden datasets, configure experiments, and run structured tests to improve accuracy, safety, and cost. We review observability insights with your teams and recommend prompt, policy, and data changes that lead to measurable gains. 

We enable non-technical stakeholders to use Arize’s prompt playground to experiment with workflows, evaluate results, and collaborate with engineering teams on the next iteration. 

SUCCESS STORIES

Challenges we’ve solved for our clients

Awards & Recognitions

Award-winning impact

Awards & Recognitions

Award-winning impact

Events

See Us in Action

ElasticON Tour Bengaluru 2024: Showcasing AI-powered observability and search innovation

Sep 25, 2024

ITOps 3.0: Reliability Engineering tech symposium

Sep 25, 2024

QualityKiosk wins Digital Customer Experience Provider of the Year Award at 11th Elets NBFC 100 Summit

Sep 25, 2024

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are simply better.

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