QualityKiosk’s AI-Ready TCoE Powers Leading UAE Bank to Complete 35+ Digital Modernization Projects  

The bank didn’t have to look far for a technology partner to identify areas of innovation and improvement. QualityKiosk Technologies (QK) had the right domain experience and was ready with the pre- and post-production insights required to support the bank in powering the digtial modernization to accelerated completion. QK joined forces with the bank to identify the required improvements. The assessment showed the need for a Testing Center of Excellence (TCoE) that would become the foundation for advancing the bank’s digital-first banking ambitions. QK helped the bank streamline its enterprise-wide quality engineering with a tailored TCoE that centralized enterprise-wide testing for enhanced operational efficiencies, improved productivity, and faster time to market. The resulting TCoE built delivered:

• A shift left quality engineering strategy, which empowered the bank to detect defects in the early stages of the DevOps lifecycle, eliminate cost and development ineciencies, & accelerate time to market.
• An automation-first strategy that became the core of enterprise-wide quality engineering. In addition, QK periodically identified new automation opportunities, maximizing quality engineering efficiencies.
• Testing centralization and standardization under the TCoE helped build a common knowledge repository from different projects, enabling the bank to enhance cross-team collaboration, integrate best practices, eliminate effort duplication, and boost productivity.
• Transparent real-time reporting and optimized governance with PowerBI-driven data visualization for enhanced IT and business performance.
• Service virtualization to reduce environment dependencies for
  integration testing, effectively simulating production-like behavior for accurate and efficient performance testing.
• Streamlined demand management to optimize resource utilization & allocation. QK established vertical domain-driven teams and horizontal technology teams for AI-led initiatives, automation, NFR, service virtualization, and test data management.
• Integrated industry-leading tools for automation, service virtualization,
  cross-browser and mobile device compatibility testing, real-time reporting, CI/CT/CD Integrations, and self-healing. This significantly reduced the time required for automation script maintenance, accelerating time to market.
• Designed a continuous feedback loop to optimize issue detection and prevention. Harnessing a tailored process, QK collected feedback from production for monitoring, tracing and analyzing defect leakages.

Laid the groundwork for enterprise-wide AI testing through:

• Testing accelerators for intelligent and data-driven creation, maintenance, & execution of tests for extended coverage and faster time to market.
• AI-driven insights for actionable and simplified view of enterprise-wide quality engineering for efficient
  IT-business collaboration, reduced resolution time, and enhanced customer experience.
• AI-powered process optimization for streamlined enterprise-wide quality engineering processes to enhance efficiencies and reduce costs