Case Studies
- Case Studies
QualityKiosk Accelerates Quality and Payments Readiness for a Leading Super App Using AI‑led Automation
Industry & Segment
Objective
To deliver a high‑quality super app customer experience by enabling robust payments infrastructure. This was achieved through NPCI compliance, stable partner integrations, and omnichannel journey validation across aggressive release timelines.
Client Overview
The client is a leading digital platform owned by a large enterprise group, designed to unify customer journeys across multiple brands through a single super app experience.
Why QualityKiosk
The client required a quality engineering partner who could combine delivery rigor with domain depth in payments, including automation at scale across API and UI layers.
Across multiple releases, QualityKiosk combined automation-led quality engineering, customer experience validation, and risk-based governance for accelerated release readiness. The engagement spanned multiple releases with a focus on critical payments journeys, NPCI compliance milestones, and UPI and other partner integrations.
Business Challenges
Ready to de-risk your payments and partner-led super app launches?
Our Approach
We implemented a comprehensive quality engineering program anchored on three integrated workstreams with continuous automation, compliance-focused validation, and customer journey testing.
- Automation-led Quality Engineering: API and UI automation frameworks were built to support sprint validation and SIT readiness, leveraging intelligent test generation and AI-assisted defect pattern recognition to optimize coverage and reduce testing cycles.
- Payments and NPCI Requirements: QualityKiosk supported module identification, packetization, risk assessment, test bed governance, and entry-exit criteria definition for NPCI compliance milestones.
- Customer Experience Validation: User journeys were validated end to end, including device compatibility and payment-mode paths across app and web flows.
QK's Strategy
Accelerated Partner Onboarding
Enabled faster go-live for fintechs and ecosystem players such as Airtel, Flipkart, GPay, and Groww.
Significant Effort Savings
Delivered a savings of 1,300+ person-days per month through automation and reusability.
Enhanced Time-to-Market
Reduced regression cycles from days to hours, ensuring rapid releases for competitive advantage.
Resilient Operations
Performance-tuned APIs supported high customer demand without service degradation.
Future-Ready Testing Fabric
Established scalable practices for continuous assurance across new digital initiatives.
Testing Excellence Metrics
100%
API automation coverage for in-sprint scope with
101 APIs and 563 test scenarios
97%
UI automation for UPI Android app with
432 automated test cases
110
automated call-chain scenarios for
end-to-end API integration testing
81
user journeys validated across
three major release phases
Zero
open defects at UPI issuing phase go-live, with
209 defects identified and closed
Zero
negative NPCI feedback or observations
on QA quality for build submission
Zero
financial defect leakages across all
release cycles protecting transaction integrity
Business Impact
Zero financial defect leakages across all releases ensured transaction integrity and protected revenue streams, maintaining customer trust in payment flows
Automation-first approach enabled sprint-paced delivery with consistent in-sprint coverage to meet the go-live deadlines for UPI and NPCI milestones
NPCI build submitted with zero negative feedback validated QualityKiosk’s compliance-ready approach and reduced regulatory risk for payments operations
Reusable automation frameworks and test assets positioned the platform for rapid scaling across additional payment modes and partner integrations
Conclusion
For super apps operating at scale, release confidence depends on payments reliability, regulatory readiness, and the ability to move fast without introducing financial risk. Through automation‑led quality engineering, compliance‑first validation, and deep payments domain expertise, QualityKiosk helped client stabilize critical payment journeys, meet NPCI milestones with confidence, and deliver sprint‑paced releases without late‑cycle surprises.
By ensuring zero financial defect leakages and consistent omnichannel experiences across aggressive timelines, QualityKiosk enabled the client to launch and scale its super app with trust, speed, and operational resilience.
Get in touch to learn how our assurance transformation services can support your next launch.
RET-DIEX-2150
Get insights that matter. Deliver experiences that are simply better.
Let’s build experiences that matter. Connect with our experts today.
Services
Quality Engineering
- Transformation Assurance
- AI-driven Document Processing & Extraction
- NFR Engineering
- Release Engineering
Observability Engineering
Integrated Ops Support
Business Process Automation
- Transformation Assurance
- AI-driven Document Processing & Extraction
- NFR Engineering
- Release Engineering
- Careers
- News & Events
- CSR
- Contact Us
Infrastructure Automation
Industries
Insights
© By Qualitykiosk. All rights reserved.
Terms / Privacy / Cookies
