Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

Meet Team QK at 2nd Edition Digital QA & Software Testing Show Mumbai - 20 Aug 2026

Case Studies

Mastering QE in Insurance: A Blueprint for Automated Excellence

Industry & Segment

Insurance

Objective

To transform insurance quality engineering through large-scale test automation, improving efficiency, accelerating releases, and enabling seamless digital experiences across legacy and modern systems.

Platform

qRace

Overview

QualityKiosk Technologies, a global leader in digital quality and reliability engineering, successfully helped a leading Indian insurer transform operations for enhanced efficiency, greater productivity, and improved end-user experiences. Harnessing our deep domain expertise in delivering automation-led solutions for the industry, we helped the insurer automate testing end-to-end journeys, enabling it to enhance the scalability, speed, and accuracy of its operations.

Client Overview

Our client is a leading life insurance brand with operations spanning over 150 locations across India. With a workforce of over 21,000, our client offers life insurance solutions for long-term savings and retirement, child education, family protection, and benefits programs. To streamline its policy administration lifecycle, the insurer wanted to harness automation to validate and verify user journeys from end to end, for improved agility, enhanced customer delight, and faster service delivery.

Business Objectives & Challenges

Legacy code management

With an AS/400 mainframe core, the insurer needed specialized resources with legacy system knowledge. Limited understanding of the complex legacy code hindered automated regression testing setup for agile feature rollout.

Manual validation

Manual processes limited the insurer's ability to track user journeys in production, increasing error risks and hampering adaptation to evolving requirements.

Inefficient data management

Validating siloed, unstructured data from various sources hindered automated testing of user journeys.

Inconsistent user experience

Lack of automated testing made user journeys error-prone, risking poor customer experiences.

Intensive maintenance

Manual validation required extensive time maintaining scripts when process, product, or compliance changes occurred.

Accelerate your insurance QA with automation-driven excellence

QualityKiosk’s End-to-end Automation Solution

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After thoroughly our client’s, we designed, implemented, and deployed a comprehensive multi-framework automation strategy that leveraged various technologies to address different aspects of the testing ecosystem. Our solution architecture ensured maximum coverage and efficiency across all applications through

  • Lagacy system management: Harnessing our deep domain expertise and tailored robotic framework, we enabled the insurer to automate regression testing for end-to-end policy administration processes. The solution enabled our client to modernize over the legacy AS/400 mainframe without diving deep into the complexity of the code.
  • Unifying IT Data: Integrated production environment with existing IT systems and APIs for unifying data flow and validating it to ensure and control the inputs to automation scripts for accurate test execution and process journey analysis.
  • Establishing Functional Validation: Identified functional cases for validating process inputs, outputs, and journeys that included checks for data quality inputs, outcomes verification, and other steps that were a part of the process

Automation strategies implemented covered:

  • Core Policy Administration: Implemented a Python-based robotic automation framework for end-to-end policy administration testing, covering critical business flows. To boost efficiencies further, we deployed a VBA-based macro script to automate routine workflows in policy administration.
  • Digital Channels: Deployed a testing automation framework built on Java, Selenium, Carina, and Maven for the insurer’s digital branch application, streamlining the reliability and performance for enhanced
    user experience..
  • Third-Party: Customer-Facing Platforms: Harnessed a specialized tech stack of Java, Selenium, Carina, Maven, and VBA to automate customer journey testing across insurance portals and sales platforms, ensuring seamless policy purchase experiences.

Value Delivered

Extensive product coverage

Streamlined and automated testing and processes across 27+ insurance products, significantly enhancing operational efficiency for our client's product portfolio.

Rapid product launch

Our customized solution hamessed 100% automation to enable the insurance company to launch a minor product ("rate change") within a tight timeframe of one day

30+ Business processes automated

All Day 1 and Day 2 transactions were automated for a ULIP & Endowment Product Category

Reduction in onboarding time

Reduced the turnaround time to 05 days for onboarding new product regression pack in the test suite

59% Improved efficiencies

Our automation solution enabled our client to improve regression testing of critical functionalities and processes by 59%, boosting productivity, accelerating time to market, and fail-proofing customer experiences.

5000+ Policy administration tests automated

Bolstered quality engineering for over 5000 critical policy administration journeys

9000+ Digital channel tests automated

Enhanced customer experience and loyalty by automating the testing of 9000+ use cases for our client's digital insurance application.

Enhanced risk prevention and control

Our solution enabled the early detection of production issues before they reached the First Level of Defense (FLOD) team, strengthening operational resilience and safeguarding the business against financial and credibility losses.

Improved user satisfaction and loyalty

With end-to-end scripting and automation, we ensured that our client delivers consistent user experiences across its products and applications

Bolstered quality engineering

Our automation solution enhanced the quality engineering of the insurer's digital ecosystem, empowering them with the adaptability to scale and innovate with speed and accuracy

Improved data-driven decision making

Streamlining and unifying data management, we empowered the insurer with actionable scenario-based insights into the user journey. enabling our client to plug process inefficiencies for enhanced customer delight.

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