Case Studies
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How a Major APAC Bank Modernized Core Banking Systems with QualityKiosk’s Managed Testing Services
Industry & Segment
Banking & Financial Services
Objective
To enable a leading APAC bank to modernize its core banking systems by implementing QualityKiosk’s Managed Testing Services, ensuring 99–100% test coverage, faster time-to-market, and enhanced customer experience through AI-powered automation and robust quality assurance frameworks.
Platforms/ Partner
qRace
Watermelon
Katalon
Client Overview
One of the largest universal banks in APAC serves millions of customers through comprehensive financial services, including corporate banking, retail banking, and loan management. Operating in a highly regulated environment, the bank maintains strict compliance requirements while delivering seamless digital experiences to its diverse customer base.
As a leading financial institution in Asia, the bank recognized the critical need to modernize its core banking systems to remain competitive and meet evolving customer expectations in the digital age.
Engagement Overview
The bank embarked on a critical digital transformation journey involving three core systems: the Loan Origination System (LOS), the Loan Management System (LMS), and the Corporate Internet Banking (CIB) system. This transformation aimed to move away from disparate systems to a more integrated approach, enabling full digitization and reducing branch foot traffic, which ultimately resulted in a superior customer experience.
QualityKiosk partnered with the bank as their Managed Services Quality Assurance provider, delivering comprehensive testing solutions across all three transformation programs to ensure seamless migration and optimal system performance throughout their modernization journey.
Business Challenges
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QualityKiosk's Solution
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Standardized Testing Framework
Established standardized testing processes to ensure consistency and reliability across all testing activities, implementing TMMi-aligned governance with clear roles, responsibilities, and formal test planning frameworks.
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Comprehensive Tool Implementation
Deployed an integrated testing ecosystem including QualityKiosk’s qRace for test management, Bugzilla for defect tracking, JMeter for performance testing, and advanced automation tools such as Katalon and AI-led Watermelon platform to accelerate delivery timelines.
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Advanced Test Management
qRace served as a comprehensive test management platform, enabling the design and upload of test cases while facilitating Requirement Traceability Matrix (RTM) tracking. The platform replaced traditional spreadsheet methods and enabled the creation of test packages for simultaneous execution.
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AI-Powered Test Automation
Leveraged Katalon for cross-platform test automation across web, API, mobile, and desktop applications, while utilizing Watermelon’s AI-driven no-code automated testing module for enhanced efficiency and scalability with auto-healing capabilities.
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Go-Live Support and Real-Time Reporting:
Provided dedicated support during go-live phases for both LOS and LMS systems, establishing real-time reporting mechanisms to provide stakeholders with immediate insights into testing progress and quality metrics.
Strategic Business Outcomes
Digital Transformation Acceleration
The seamless migration to integrated banking systems enabled full digitization of customer touchpoints and reduced dependency on branch operations for routine transactions.
Enhanced Competitive Position
Accelerated delivery capabilities and improved system reliability strengthened the bank's market position, enabling faster response to customer needs.
Future-Ready Architecture
Modern testing frameworks and automation capabilities positioned the bank for continued innovation and scalable growth across products and services.
Risk Mitigation Excellence
Comprehensive quality assurance processes significantly reduced production risks, ensuring stable operations for millions of customers while maintaining regulatory compliance throughout the transformation journey.
Results Achieved
99–100%
test coverage achieved
across all three core banking systems (LOS, LMS, CIB).
67%
increase in delivery velocity
improving time-to-market from 30% faster to 49% faster across banking products.
26%
faster release completion
despite a 20-day delay, enabled by AI-powered automation.
100%
regression automation implemented
for critical workflows using Katalon and Watermelon.
Business Impact
Exceptional Test Coverage Achievement
- 99% to 100% test coverage achieved across all three projects (LOS, LMS, CIB)
- A comprehensive test case framework designed to cover all critical banking functionalities
- Robust testing scenarios ensured thorough validation of complex financial workflows
Significant Velocity Improvements
- 67% increase in overall delivery velocity from 30 to 49% faster time-to-market across banking products
- Optimized execution timelines through Watermelon’s AI-powered automation (one release was completed 26% faster, despite a 20-day delay)
- Fully automated regression testing and AI-led full automation in CIB helped meet target go-live dates despite unforeseen delays
Enhanced User Experience
- Improved end-user experience through meticulous identification and resolution of pain points
- Enhanced usability fostering greater customer satisfaction and engagement
- Seamless banking interactions, positioning the client as a leader in user-centric solutions
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